Payment Solutions – Customer Service Representative
1 semana atrás
Payment Solutions – Customer Service Representative (French + English) Location: Lisbon, Portugal – On-site Contract Type: CDD – 6 months Working Schedule: Monday to Sunday – 24/7 rotational shifts, including night shifts Days Off: 2 rotational days Role Overview: As a Payment Solutions Customer Service Representative, you will support customers using digital and online payment solutions within the French-speaking market. You will handle customer inquiries related to payments, transactions, account issues, and platform usage while delivering a high-quality, customer-focused service in a regulated and fast-paced environment. Key Responsibilities: Provide customer support via phone, email, and chat in French and English Handle inquiries related to payment solutions, transactions, and account management Troubleshoot issues such as failed payments, refunds, chargebacks, and billing questions Ensure compliance with security, data protection, and internal procedures Deliver accurate and timely resolutions while meeting KPIs and SLAs Maintain detailed and accurate case documentation in CRM systems Escalate complex or sensitive cases according to internal guidelines Collaborate with internal teams to ensure efficient issue resolution Mandatory Requirements: Fluent French (native or near-native) Solid C1 level of English, Minimum 1 year of experience in Customer Service Strong customer-oriented mindset with excellent communication skills Ability to work in a 24/7 rotational shift environment, including night shifts Comfortable working on-site in Lisbon Nice to Have: Experience in payments, fintech, banking, or e-commerce environments Familiarity with online payment platforms or digital wallets Experience working in regulated or compliance-driven environments Previous contact center experience Compensation & Benefits: Base Salary: 900€ (paid over 14 months) Complexity Bonus: 100€ (paid over 11 months) Why Join Us: Gain experience in payment solutions and fintech-related services Work in a multicultural and international environment Structured onboarding and continuous training Opportunity to build expertise in a high-demand digital payments domain
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French Speaking Customer Service for Payment Solutions Provider
2 semanas atrás
Lisbon, Portugal Mercier Consultancy MD Tempo inteiroMercier Consultancy MD is thrilled to present an excellent opportunity for French Speaking Customer Service Representatives with a focus on Payment Solutions. This role is based in beautiful Greece and is perfect for individuals who have a passion for customer service and are interested in the financial technology sector. As a valued member of our team, you...
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Customer Service Payment Solutions Account – Lisbon – French
1 semana atrás
Lisbon, Portugal Cbtalents Tempo inteiroCustomer Service Payment Solutions Account – Lisbon – French & English C1 Location: Lisbon, Portugal Work Type: On-site Employment Type: Full-time, CDD 6 months Work Schedule: Monday – Sunday, 8-hour rotative shifts (communicated 1 month in advance) Days Off: 2 rotative days per week Start Date: 8 January 2026 Job Overview We are looking for a Customer...
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Customer Service Payment Solutions Account – Lisbon – French
1 semana atrás
Lisbon, Portugal Cbtalents Tempo inteiroCustomer Service Payment Solutions Account – Lisbon – French & English C1 Location: Lisbon, Portugal Work Type: On-site Employment Type: Full-time, CDD 6 months Work Schedule: Monday – Sunday, 8-hour rotative shifts (communicated 1 month in advance) Days Off: 2 rotative days per week Start Date: 8 January 2026 Job Overview We are looking for a Customer...
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Lisbon, Portugal Cbtalents Tempo inteiroCustomer Service Payment Solutions Account – Lisbon – French & English C1 Location: Lisbon, Portugal Work Type: On-site Employment Type: Full-time, CDD 6 months Work Schedule: Monday – Sunday, 8-hour rotative shifts (communicated 1 month in advance) Days Off: 2 rotative days per week Start Date: 8 January 2026 Job Overview We are looking for a Customer...
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Customer Service Representative – Mobile App
1 semana atrás
Lisbon, Portugal Cbtalents Tempo inteiroCustomer Service Representative – Mobile App (Flemish + English) Market: French Market Location: Lisbon, Portugal – On-site Start Date: 8 January 2026 Working Schedule: Monday to Sunday Rotative shifts between 08:00 – 23:00 Days Off: 2 rotational days Role Overview: As a Customer Service Representative, you will support users of a digital mobile...
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Customer Service Representative
Há 4 dias
Lisbon, Portugal beBeePrevention Tempo inteiroCustomer Service Rep needed to verify payments for international clients, requiring French and English proficiency and strong communication skills.
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Lisbon, Portugal ADECCO RECURSOS HUMANOS Tempo inteiro‼Dear German Friends, We've got great news for you‼We are seeking a dedicated bilingual Customer Service Representative fluent in German and English (C1). This role is pivotal in ensuring seamless communication between our clients and employees, facilitating efficient service delivery. Responsabilities:Coordinate with employees to ensure timely...
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Lisbon, Portugal Cross Border Talents Tempo inteiroCustomer Service Representative – Multilingual | Remote within Greece + Relocation Support Do you speak one of the languages below? Are you looking for an international career with stability, growth, and the option to work from home in Greece? This is your opportunity! We are hiring Customer Service Representatives for a global customer support team...
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Customer Service Representative – Mobile App
1 semana atrás
Lisbon, Portugal Cbtalents Tempo inteiroCustomer Service Representative – Mobile App (Flemish + English) Market: French Market Location: Lisbon, Portugal – On-site Start Date: 8 January 2026 Working Schedule: Monday to Sunday Rotative shifts between 08:00 – 23:00 Days Off: 2 rotational days Role Overview: As a Customer Service Representative, you will support users of a digital mobile...
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Customer Service Representative – Mobile App
1 semana atrás
Lisbon, Portugal Cbtalents Tempo inteiroCustomer Service Representative – Mobile App (Flemish + English) Market: French Market Location: Lisbon, Portugal – On-site Start Date: 8 January 2026 Working Schedule: Monday to Sunday Rotative shifts between 08:00 – 23:00 Days Off: 2 rotational days Role Overview: As a Customer Service Representative, you will support users of a digital mobile...
