Sales & Account Manager

Sales & Account Manager Location: Remote | Full-time (40 hours/week) About Meraki Meraki Branding is a purpose-driven creative agency helping founder-led businesses build and grow their brands online with intention. We specialise in Squarespace web design, branding and ongoing digital marketing support. Our work is strategic and soulful; every project blends clarity, creativity and care. We’re now looking for a Sales & Account Manager who truly understands the creative process and can confidently guide founders, sell the right services and nurture long-term client relationships. About the Role This is a sales-led role with a human touch. You’ll be the first point of contact for new leads, guiding prospective clients through discovery calls, helping them understand what they need and confidently leading them toward the right Meraki solution. Because you understand the full life cycle of a web design project, branding project and ongoing marketing work, you’ll be able to guide clients clearly and set the right expectations from day one. Once clients sign on, you’ll nurture the relationship, support delivery teams and ensure every client feels held, understood and supported. You’ll work across both one-off projects and ongoing digital services, creating a seamless, high-touch client experience. What You’ll Own The full sales cycle from first contact to offboarding: The client relationship as their trusted, consistent point of contact All CRM activity including leads, follow ups, conversions, renewals and expansions Clarity in communication, expectations and timelines Proposals, scopes, pricing.  Smooth handoffs between teams for design, branding and marketing Account health: timelines, risks, retention and satisfaction Invoices, payments and financial accuracy Organisation inside the CRM, ClickUp and internal tools Identifying upsells, renewals and long-term partnership opportunities Contributing to operational clarity and process improvements as we grow What You’ll Do Sales & Conversion Lead sales calls for website, branding, SEO, and marketing services. Understand client goals and diagnose which of our offers fit best. Confidently communicate value, pricing, timelines, and next steps. Draft proposals for all services (web, branding, SEO, content, paid ads). Follow up thoughtfully and close deals in a way that feels human; never pushy. Track leads, conversions, renewals, and expansion opportunities. Client Relationship & Strategy Build warm, long-term relationships with founders across industries. Guide clients through the onboarding, scoping, and planning stages. Co-create strategic roadmaps aligned with their goals and values. Maintain clear, confident communication throughout each engagement. Hold space for clients with care, grounding, and emotional intelligence. Account Management & Project Flow Manage all client movement in our CRM. Work inside ClickUp to monitor timelines, tasks, and deliverables across the agency. Coordinate handoffs between departments and make sure the right team has what they need at the right time. Prepare reporting for leadership; client status, risks, opportunities, and overall account health. Spot risks early, communicate clearly, and make sure delivery stays aligned with scope and timeline. Keep all documentation organised, updates logged, and communication consistent. Financial & Operational Support Oversee invoice management; send invoices, track payments, and follow up to ensure clients pay on time. Check budgets, invoices, and time tracking for accuracy and transparency. Support profitability tracking across both projects and retainer accounts. Maintain financial and operational data inside our internal tools. Contribute to the refinement of our SOPs, dashboards, and processes as the agency grows. Flag upsell, renewal, and retention opportunities through consistent account monitoring. Who You Are 5+ years experience in sales and account management (agency experience or own company). Confident in selling both creative service products (web/branding) and ongoing digital services (SEO, content, ads). Experience in web design, branding and digital marketing is required A natural communicator; warm, clear, honest, and emotionally intelligent. Skilled at holding space for visionary founders while staying grounded. Systems-oriented; you love structure, clarity, and making things work smoothly. Calm under pressure, proactive, detail-driven, and solutions-focused. Fluent English speaker, able to work European time zone. What You’ll Love A boutique, values-led team with soul and ambition. Founders who genuinely care about the work and appreciate great service. Remote flexibility and a team that respects real life. Space to shape the role  Purpose-driven projects and clients who inspire you daily. What We Give Back A kind, creative, heart-led team. Competitive salary with performance-based bonuses. Meaningful, impactful work supporting brands that make a difference. Fully paid travel at least once a year for our team gathering. The Application Process We hire intentionally; we want this to feel like a full-body yes on both sides. Our process includes: A short introductory video A personality style assessment Four interview rounds to explore alignment, strengths, and long-term fit If this role feels like a genuine yes, we’d love to hear from you. All applications must be submitted through our website: