Dutch Customer Success Specialist in Lisbon

2 semanas atrás


Lisbon, Portugal Cross Border Talents Tempo inteiro

Advance your career in Customer Support Are you a problem-solver with a passion for helping people? We’re looking for a customer Success Specialist to join our energetic team If you thrive in fast-paced environments and enjoy engaging with customers, this role is for you. Role Overview: As a Customer Success Specialist, you’ll provide exceptional assistance across phone, chat, email, and social media. From handling account-related queries to troubleshooting technical issues and processing transactions, your expertise will ensure a seamless customer experience. Key Responsibilities: Provide high-quality support across multiple communication channelsAssist customers with account setup, verification, logins, and paymentsTroubleshoot technical issues and resolve inquiries efficientlyAct as a trusted point of contact, particularly for clients in the sports sectorFoster strong customer relationships through clear and empathetic communicationEnsure all interactions adhere to company policies and service standardsSuggest process improvements to enhance the overall customer experience Requirements: Fluent in Dutch (C2 level)Fluent in English (B2 level)EU Citizenship or Portuguese Residency Card0-1 year experience in customer supportStrong leadership, analytical, and communication skillsEagerness to learn and grow Why Join Us: Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributionsMeal Allowance: Enjoy a meal allowance to keep you energized during working hoursHealth and Life Insurance: Benefit from comprehensive coverage to support your well-being.Onsite Work Environment: Thrive in a collaborative and communicative office settingRelocation Package: Receive support if relocating to ensure a smooth transition Ready to take on this exciting opportunity? Apply today, and let’s connect



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