Offline Order Management Manager

Há 3 dias


Lisboa, Lisboa, Portugal Emma – The Sleep Company Tempo inteiro
What you'll do
  • Monitor and improve wholesale operations & service performance for assigned European markets.
  • Oversee order fulfilment, ensuring accurate processing, timely invoicing, and issue resolution in OMS platforms.
  • Own backlog management, providing regular reports, reducing order delays, and collaborating with logistics to resolve fulfilment issues.
  • Act as the main point of contact for Customer Service, Sales, and internal teams regarding operational queries and escalations.
  • Drive process improvements by identifying system inefficiencies, reporting bugs, and supporting automation initiatives.
  • Align with Last Mile and Logistics teams to enhance delivery performance and minimize failed shipments.
  • Work with accounts to develop operational strategies that align with business goals and drive growth opportunities.
  • Support retailer onboarding, ensuring all system requirements are set up and assisting with promotions.
  • Ensure stakeholders are aligned to achieve OTIF (On Time In Full) and customer satisfaction goals.
Who we're looking for:
  • Ideally, you have experience in B2B Order Management related to supply chain operations, e-commerce, or a start-up environment
  • You are a highly structured person capable of multitasking and working under pressure
  • You do not shy away from problems but rather act hands-on and find solutions
  • You are proactive and challenge the status quo
  • You enjoy managing multiple stakeholders and excel in communication
  • You strive to improve the performance of your responsible Markets on an operational level and facilitate their day-to-day operations
  • You have great MS Excel skills
  • Being familiar with platforms such as Fluent Commerce and Tableau is a plus
  • Fluency in English; German, French or Italian are a plus
What we offer:
  • A fast-paced environment where decisions are made efficiently.
  • Full ownership to have impactful ideas and implement them.
  • Work with international teams comprising over 60 different nationalities.
  • A pet-friendly office.
  • An attractive package of benefits.
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