Order Manager

4 semanas atrás


Lisboa, Lisboa, Portugal Siemens Mobility Tempo inteiro

.Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.Our goal is to optimize processes and provide services driven by expertise, in areas such as business administration, human resources, supply chain management, sales, marketing, and engineering.
Through innovation and digitalization, we facilitate the achievement of a successful and sustainable transformation.In our GBS Western Europe and Africa Hub we are already more than 1400 connected people, from over 57 different nationalities spread across 14 countries.
Check here to get to know more about GBS.Our Opportunity-to-Cash business line provides a variety of transactional and digital services - from lead generation to the collection of incoming payments.
We also provide services related to Quotation, Offer and Contract Management, Order Management & Logistics, Cash Collection, and much moreAre you ready to be part of the change?
Come join usYour mission will be...Review, validate, and process customers sales orders, ensuring their completeness, accuracy and compliance with current business rules and policies; Conduct technical and/or administrative tasks, mainly pre-defined support activities for service operations and delivery (Processes incoming orders, inquiries and/or requests regarding products and/or services); Perform order management for assigned customers within system ERP; Clarify order discrepancies with business units and customers; Resolve and investigate customer and business unit inquiries, supporting customers remotely and onsite, and providing 1st level user support in case of arising commercial and/or technical problems; Act as interface driving complex issues and questions between customer and Siemens business units/ warehouse/ factories / Service Technicians / Engineers / Sales Representatives; Ensure high level quality in all communication on behalf of Siemens with end customers to guarantee their satisfaction.We are looking for someone with...Bachelor's or Master's degree in Business, Finance or a similar field; Proficiency in Microsoft Office (Outlook, Excel); Fluency in English and Italian (able to communicate freely with customers and sales managers); SAP knowledge (Module MM/FI and SD, others will be a plus); Service attitude and customer orientation; Excellent communication skills (both oral and written); Excellent organizational and planning skills; Strong work ethic - we are always acting in the name of Siemens; Strong problem-solving skills and quick thinking, essential for effectively resolving daily management challenges; You are a team player who thrives in collaborative environments; Flexibility andavailability to travel, if needed.What you can expect from us..


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