Operational Effectiveness Manager

1 semana atrás

Lisboa, Lisboa, Portugal IQVIA LLC Tempo inteiro

Operational Effectiveness Manager

Apply locations: Lisbon, Portugal; Belgrade, Serbia

Time type: Full time

Posted on: Posted 2 Days Ago

Job Requisition ID: R1471164

Job Overview
The IQVIA Medical Communications (IMC) Strategic Business Operations (SBO) Team is looking for an experienced Operations Manager to provide maternity cover for approximately 15 months starting in May 2025. Responsibilities will include management of medium-to-large scale projects across Operational Effectiveness Services (OES) and the organization, delivering global solutions that identify and accelerate operational productivity, optimization, and efficiency through change and process improvements increasing value-add throughout the organization. The Operations Manager will assume responsibility and ownership of projects and business challenges developing establishment as subject matter expert ensuring high-quality, timely deliverables in accordance with SOPs, policies, and practices.

Essential Functions

  1. Manage medium scale projects crossing OES core services, functional groups, and regions ensuring high-quality deliverable generation positively impacting data capture, project planning, change/data/process management, and compilation.
  2. Work closely with functional area leads and assist with the management of large scale projects.
  3. Actively participate in discussions with operations, OES management, and Executive Management teams to determine project scope, timelines, and feasibility for assigned project(s).
  4. Manage project analysis, planning, strategy, and implementation, including: determination and establishment of objectives for assigned project(s); establish work plan and timeline for successful implementation; conduct research and prompt discussions regarding project specifications and adjustments.
  5. Manage, monitor, and report on multiple high-priority/cross OES core services project(s) to OES and Executive Management.
  6. Apply evolving subject matter expertise to identify Statistical Process Control, Lean Six Sigma, and other process/data analysis to guide global process improvement initiatives. Ensure alignment of process with business unit and OES strategies enabling incorporation with IQVIA's strategy.
  7. Ensure successful collaboration of internal stakeholders: OES, client, and IQVIA throughout the life of project(s).
  8. Serve as primary contact while leading assigned project problem-solving and resolution efforts.
  9. Record and document project activities.
  10. Produce, distribute, and present report/presentation materials to OES management and executive management team.
  11. Resolve and escalate issues in a professional and timely fashion.

Qualifications

  1. Bachelor's Degree in life sciences, business, or related field
  2. 7 years of experience in a relevant function such as clinical operations, applied math, IT, data management, business, laboratory, project management
  3. Equivalent combination of education, training, and experience
  4. Strong knowledge of Microsoft Office and other data capture and compilation tools
  5. Excellent written and verbal communication skills
  6. Strong project leadership, staff management, and/or project planning skills
  7. Strong attention to detail/quality control skills while driving initiatives to closure
  8. Strong critical thinking and analytical skills
  9. Competent presentation and interpersonal skills meeting the needs of all levels within the organization up to and including the Executive Management
  10. Ability to successfully lead, manage and motivate staff
  11. Ability to demonstrate and apply relevant and evolving subject matter expertise illustrating mastered understanding of process/data analysis techniques and methodologies
  12. Ability to successfully and quickly grasp, understand and apply various analysis techniques and methodologies
  13. Ability to innovatively solve problems with demonstrated success delivering desired results according to quality guidelines and timelines
  14. Ability to establish and maintain effective working relationships with team members, management, operations staff, clients, and executive management members

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere.

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