Technical Support for Smart Home Devices

2 semanas atrás


Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

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Technical Support for Smart Home Devices (Danish Speaker), LisbonClient:

Blu Selection

Location:

Lisbon, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

956ce6fa5c16

Job Views:

4

Posted:

15.03.2025

Job Description:

Are you interested in technology and know a few things about it? Do you want to be part of a multicultural team in a company that works alongside well-known brands? You want to work for an American multinational technology company that mainly focuses on Internet-related products and services? You want to relocate to the beautiful capital of Portugal – Lisbon? Then this could be the perfect opportunity for you to have the experience of a lifetime

Tasks

Your responsibilities and impact as a Technical Support Agent will be:

  • Provide support to customers by responding to inbound requests and documenting relevant case information.
  • Assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/social media channels.
  • Adapt the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/eCommerce reviews) channels.
  • Ensure excellent customer satisfaction by responding in an appropriate and friendly manner.
  • Work in a multicultural team environment alongside a diverse team.
Requirements

Skills, qualifications, and interests you need to succeed in this role:

  • Customer service oriented with good communication skills, pro-active, and a team player.
  • Native Danish speaker with a good level of English.
  • Motivated and committed to your work.
  • Sales/Commercial background is a plus.
  • Previous experience in Customer Service or Technical Customer Support is a plus.

What's in it for you?

  • Permanent contract with 3 months of trial period.
  • Working hours: Monday to Friday 8 am to 5 pm.
  • A package in line with the market: 1500€ gross/month (paid 14x) + up to 120€ / month performance bonus (paid 12 times) + meal vouchers of 7.23€ / workday.
  • If you live outside Portugal: reimbursement of the initial flight ticket after 6 months within the company + Apartment Room with rent of 280€ for 12 months (discounted directly from the payslip).
  • Opportunity to be part of a challenging and fast-paced environment.
  • Possibility to collaborate with some of the biggest brands in the industry.
  • A multicultural and international environment.
  • Fully paid training, professional development, and career evolution.

Your Future Company:

Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50,000 employees. In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world's most progressive brands.

Feel free to check our other opportunities in Customer Service in Lisbon or send us your CV to be considered for other projects or future opportunities.

Blu Selection is an international recruitment company based in Barcelona, Paris, Berlin & Amsterdam dedicated to connecting international candidates and companies.

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