Technical Support For Smart Home Devices

2 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Technical Support for Smart Home Devices You are interested in technology and have a few things to share about it?
You want to be part of a multicultural team that works alongside well-known brands?
Your Responsibilities: Provide support to customers by responding to inbound requests and documenting relevant case information.
Assist users with Pre-Sales, General Inquiries, and technical support issues via phone, email, and social media channels.
Adapt the brand's voice and tone for interactions on both private and public channels.
Earn excellent customer satisfaction by responding in an appropriate and friendly manner.
You will work in a multicultural team environment alongside a diverse group of people.
Skill, Qualifications, and Interests Required: You must be a native Dutch speaker and have a good level of English.
You need experience in technical troubleshooting (1 year mandatory).
You must be motivated and committed to your work.
You should be able to write in Dutch without any trouble.
You should be a team player and willing to work with many nationalities.
Sales or Commercial background is a plus.
Previous experience in Customer Service or Credit Recovery is a plus.
What's in it for you?
CDI - 3 months trial period.
Working hours: Monday to Sunday, rotating shifts 8 am to 5 pm.
A competitive package including meal vouchers, transportation reimbursement, Private Health Insurance, and dental plan.
If you live outside Portugal, you will receive a reimbursement of up to 400€ for initial flight ticket after 6 months within the company and 12 months accommodation in a shared flat provided by the company.
Opportunity to be part of a challenging and fast-paced environment.
Possibility to collaborate with some of the biggest brands in the industry.
Fully paid training, professional development, and career evolution.
About Your Future Company: Two French entrepreneurs created a startup in 2000, which has grown into a global brand.
They provide solution-oriented services acknowledged by leading companies and progressive brands they work with.
With over 75,000 multilingual employees in more than 50 countries, they are one of the biggest international customer experience solution providers.



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