Technical Support Specialist
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ofice 365 English Planning and Organization
Published at: 9/30/2026 Expiring at: 10/31/2026
We are looking for a Technical Support Specialist to join a project in the Banking and Payment Services sector.
Provide customer support via email, responding to enquiries related to payment methods and technical and functional issues;
Analyse and process requests using the Knowledge Base;
Liaise and coordinate with banks;
Identify, analyse, and escalation issues, ensuring appropriate responses to customer requests;
Ensure accurate recording and follow-up of all support requests.
Professional experience in Customer Support roles, preferably in the banking sector;
Knowledge of payment systems and the banking ecosystem ;
Good command of Portuguese and English , both written and spoken;
Good knowledge of Outlook, Word, Excel, and PowerPoint ;
Strong verbal and written communication skills;
Ability to learn quickly, with good organizational skills and autonomy;
Dynamism, initiative, and proactivity;
Strong analytical and problem-solving skills.
Knowledge and/or experience in Information Technology (IT) ;
Experience or knowledge of digital payment solutions .
- High school diploma (12th grade) with university studies, or a Bachelor's degree in Computer Science, Business Information Systems, Engineering, Mathematics, Management, Organizational Communication, or Communication Sciences.
We are looking for a professional with strong communication skills, a customer-oriented mindset, a sense of responsibility, and problem-solving abilities , with an interest in Banking, Technology, and Payment Services.
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