German Customer Care Advisor in Lisbon
1 semana atrás
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German Customer Care Advisor in Lisbon, LisbonClient:Cross Border Talents
Location:Lisbon, Portugal
Job Category:Other
EU work permit required:Yes
Job Reference:07fa6e5d5f9b
Job Views:4
Posted:21.02.2025
Expiry Date:07.04.2025
Job Description:Take Your Career to the Next Level
We're on the lookout for a proactive and customer-focused Customer Support Specialist to join our innovative team. If you excel in fast-paced environments, have a flexible approach, and enjoy helping others, this opportunity is perfect for you
Role Overview:
As a Customer Support Specialist, you'll handle customer inquiries across multiple channels—including phone, chat, email, and social media—assisting with account management, technical support, and financial concerns. Your contributions will enhance customer satisfaction and drive operational improvements.
Key Responsibilities:
- Deliver top-tier support through various communication channels
- Assist with account setup, verification, logins, financial transactions, and tech-related issues
- Serve as a trusted advisor, ensuring an exceptional customer experience
- Address inquiries and concerns promptly with professionalism
- Foster strong client relationships through clear and effective communication
- Uphold service quality while adhering to company policies
- Recommend process enhancements to optimize customer interactions
Requirements:
- Fluent in German (C2 level)
- EU Citizenship or Portuguese Residency Card
- 0-1 year experience in customer support
- Strong leadership, analytical, and communication skills
- Eagerness to learn and grow
Why Join Us:
- Attractive Salary: Competitive compensation that values your skills
- Performance Bonus: Recognizing your achievements
- Meal Allowance: Covering your daily meals
- Transportation Support: Assisting with commuting costs
- Relocation Package: Enjoy a seamless transition with our support for your move
- Onsite Work: Engage and grow in a collaborative office environment
Ready to take the next step? Apply today and be part of a team that values innovation and excellence
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