Automotive Electromechanical Technician

4 semanas atrás


Lisboa, Portugal Manpower Tempo inteiro

ManpowerGroup, world leader in Human Resources, is recruiting a Car Remote Repair Expert | Dutch or Czech Speaker (M/F) for prestigious client. Job Description – Respond to all calls, emails, and common requests for technical 1st level support – Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels. – Follow defined work instructions and escalation processes for all possible types of incidents. – Track all incidents in our internal incident management system. – Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes. – Input for FAQ and knowledge database. – Establish good relationships with colleagues and customers in order to achieve a correct flow of information. – Willingness to work in the office and/or remote according to business needs. Qualifications – Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificate – Minimum 1-3 years of experience working in workshops with cars and/or LGV/HGV. – Dutch or Czech oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus. – A team player who is 100% service and solutions focused – Methodical troubleshooting skills required – Basic knowledge of IT systems would be an advantage – Professional experience in a customer facing position would be an advantage – Soft skills required: Customer orientation, professional communication, able to work well in difficult situations. If you meet the requirements and would like to be part of a dynamic team, please send your CV.



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