Senior Technical Support

3 meses atrás


Lisboa, Portugal MSX INTERNATIONAL Tempo inteiro

At** **MSX IBERIA** we are looking for a **Senior Technical Support (Automotive Industry) - Fixed-term Position **to join our great team in **Lisbon.**

The **main objective** of our future collaborator is to **ensure that customers receive prompt and effective assistance while contributing to the overall improvement of products and services.**

**Do you think you can fit in? Then read on**

**The functions you will perform in your day-to-day life are as follows**:

- Analyze technical data to identify and resolve issues promptly.
- Stay up-to-date with the latest developments in automotive technology.
- Maintain detailed records of customer interactions, technical issues, and solutions provided.
- Contribute to the development and updating of technical documentation, manuals, and troubleshooting guides.
- Analyze various systems and processes to establish urgent and a non-urgent customer contact processes.
- Analyze **CRM processes** and systems.

LI-MU1

Lisbon-Portugal

**We're looking for you if**:

- You have a medium-high **English level (B2-C1).**:

- You have a high level of proficiency in **Portuguese (C2 - native).**:

- You have a minimum of **4 years of experience as a Technical Support** (automotive industry) Or similar experiences ( Automotive technical trainer / Master technician / Flying doctor)
- Mechanical engineering degree highly valued
- ** 50/50 hybrid work system**, availability to work in **Lisbon**:

- You consider yourself a person with excellent communication skills, analytical and organizational skills.

**What do we offer you?**
- You will be part of a great team of professionals in an internationally consolidated company.
- You will acquire a global vision of the automotive sector, interacting with customers, suppliers, consultants and dealers.
- Competitive salary.
- MSX Bazaar: Collective purchasing portal with great discounts for employees.
- Flexible remuneration plan (health insurance, transport card, meal card, training, etc.)
- 22 working days according to collective bargaining agreement
- Internal training plan.
- Additional incentives for employee referral programs, internal trainers, new business opportunities.

**Who are we?**

MSX International is a North American multinational consulting firm specializing in the automotive sector. We are headquartered in Detroit, although we are present in 80 countries. We are currently more than 5,000 professionals working on different projects.

Focusing on the IBERIA market, in 2021 we celebrate 30 years of service and commitment in the Iberian Peninsula (Spain and Portugal). Thanks to this, today we have offices in Madrid, Barcelona and Valencia; and more than 500 people putting all their knowledge on the ground.

As an industry leader, we cover the following fields:

- Warranty & Technical
- Part & Services
- Channel Management
- Fleet & Mobility
- Customer Engagement



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