Recruitment Direct | German-Speaking IT Customer Service Representatives cincludes Outbound
1 dia atrás
Remote (Anywhere in Portugal) or Office-Based in Lisbon Job Type:
Full-Time Compensation Options: Option 1:
Gross salary of
€1,514/month
with free accommodation (own room in a shared house/apartment; includes allowances in the Lisbon area). Option 2:
Gross salary of
€1,834/month
(no accommodation provided; includes allowances and bonuses). About the Role: Join a team supporting one of the world's leading IT companies, renowned for providing innovative IT software and hardware solutions. This is a fantastic opportunity for individuals passionate about delivering exceptional customer service and optimizing client relationships. Key Responsibilities: Customer Interaction:
Handle customer inquiries (approx. 80% inbound, 20% outbound) via phone and online chat. Client Support:
Provide assistance to corporate customers, primarily small and medium-sized businesses across sectors like healthcare, industry, administration, trade, finance, and education. Problem-Solving:
Offer customer-oriented solutions and resolve inquiries efficiently. Sales and Product Information:
Share product details, pricing, offers, and discounts, and process orders and sales over the phone. Customer Relationship Management:
Maintain consistent communication with existing clients to identify optimization opportunities and provide updates. Training Details: Duration:
3 weeks (conducted in English). Content: Training on software systems for electronic data processing. Comprehensive product and service overview. Customer relationship management and consultation techniques. Working Hours: Monday to Friday, between 08:00 and 17:00. 160 hours per month. Requirements: Languages: Native-level German proficiency. B2-level English proficiency. Skills: Excellent IT knowledge, particularly MS Office. Basic hardware knowledge. Experience: Previous experience in outbound sales is essential. This role offers a dynamic working environment, whether remote or based in Lisbon, with strong support for professional growth. If you're ready to excel in a customer-focused IT role, apply today
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Lisbon, Portugal Recruitment Direct Tempo inteiroGerman-Speaking IT Customer Service Representatives – Inbound and OutboundLocation: Remote (Anywhere in Portugal) or Office-Based in Lisbon Job Type: Full-TimeCompensation Options:Option 1: Gross salary of €1,514/month with free accommodation (own room in a shared house/apartment; includes allowances in the Lisbon area).Option 2: Gross salary of...
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