Community Support Specialist for Uber Eats
2 semanas atrás
Deliver high-quality service across multiple support platforms (email, chat, phone). Be a hard-working advocate for users while answering any questions that come your way. Show empathy to frustrated users while solving problems and addressing unsatisfactory experiences. Build loyalty among new users and get our early adopters to fall in love with Uber all over again. Triage issues and call them out when necessary. What You'll Need
Proficiency in Dutch is required Good knowledge of English (written and spoken). Currently living in Lisbon or willing to move. Availability to work in rotating shifts from Monday to Sunday (crucial). High proficiency using computers (typing, quickly navigating between various tools). Outstanding reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues. Passion for helping others and crafting support experiences that exceed users' expectations. Ability to troubleshoot problems and find speedy resolutions. Skilled at balancing multiple issues at once to efficiently tackle a large number of inquiries. Must work well in a team environment, supplying to a harmonious work environment where people learn from one another and continuously improve processes on behalf of users. You're an Uber Advocate - you care deeply about the product and getting others excited to use Uber. Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments - preferred but not mandatory. Bachelor's degree or college experience (preferred).
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