Customer Support Representative

3 semanas atrás


Lisbon, Portugal Uber Tempo inteiro
About the role

The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support.

Basic Qualifications
  • Fluent in German
  • Good knowledge of English (written and spoken).
  • Currently living in Lisbon or willing to move.
  • Availability to work in rotating shifts from Monday to Sunday (crucial).
  • Outstanding reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues.
  • Passion for helping others and creating support experiences that exceed users' expectations.
  • Ability to troubleshoot problems and find speedy resolutions.
  • Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
  • Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users.
  • You're an Uber Advocate -- you care deeply about the product and getting others excited to use Uber.
Preferred Qualifications
  • 1 year experience in Customer Support role (plus)
  • Bachelor's degree or college experience preferred, but not mandatory.
  • Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments preferred but not mandatory. What the Candidate Will Do
  • Provide high quality virtual customer support through ticket systems (chat and email) and possibly phone
  • Ensure low to medium complexity customer issues are resolved using procedures
  • Ensure high customer satisfaction and demonstrate empathy while solving customer concerns
  • May perform root cause analysis and present findings
  • Work on a line of business which has low ambiguity, is stable, with well documented procedures


  • Lisbon, Portugal Cross Border Talents Tempo inteiro

    About Us:Join our dynamic and growing team in Portugal, where we're offering incredible career opportunities for German speakers. We're a leading company, committed to providing exceptional services and fostering a positive work environment. If you're fluent in German, passionate about customer satisfaction, and looking for a rewarding career, we want you on...

  • German Customer Support

    4 semanas atrás


    Lisbon, Portugal Cross Border Talents Tempo inteiro

    Customer Support representative. Answering customer questions and executing orders in the first contact around the entire Service RetailAssist with phone banking ID and T-PIN & Postbank app setup. Card blocking/unblocking/exchange Recording of phishing cases Acceptance of payment transaction orders Product information Recording of complaints If necessary,...


  • Lisbon, Portugal Konecta Portugal Tempo inteiro

    Description Are you passionate about the Call Center area and providing outstanding customer service? This is the opportunity you've been waiting for! Join our team and be part of a group full of talent. We are currently recruiting highly communicative candidates with a strong team spirit! Our goal is to nurture qualified professionals to...


  • Lisbon, Portugal N-able Tempo inteiro

    Intermediate Technical Support Representative JOB_DESCRIPTION.SHARE.HTML CAROUSEL_PARAGRAPH JOB_DESCRIPTION.SHARE.HTML Lisboa, Portugal Support 19027 Job Description Why N-able IT doesn’t get better than this! N-able isn’t just another software company – we’re going places, and we’d love for you to be a part of that journey....


  • Lisbon, Portugal Cross Border Talents Tempo inteiro

    Our Client is a global business process outsourcer (BPO), specializing in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels.We are looking for Arabic native speakers or fluent (C2) with a good command in English (B2) to work as a Customer Support Specialist in call center...

  • Customer Service Support

    4 semanas atrás


    Lisbon, Portugal Cross Border Talents Tempo inteiro

    An overview of the job:How passionate are you about Customer Service? How about working completely from home for one of the leading tech companies? As a Customer Advisor, you will provide support to our client. Send your resume to lucy.gomez@cbtalents.orgRoles and responsibilities:Assist Customers through the various channels regarding queries about...


  • Lisbon, Portugal WOW Business Consulting Tempo inteiro

    Want to start working abroad? Portugal is the place for you! Portugal has a lot to offer on a personal and professional level. With its rich culture and history, there is a lot to experience in Portugal. Visit the beautiful castles, watch towers, and statues from Portugal’s history. Experience a ride on the famous tram 28 and try the famous Pastel de...

  • Head of Customer Support

    4 semanas atrás


    Lisbon, Portugal Bnberry Tempo inteiro

    Bnberry, a leading technology company in the hospitality sector, is seeking a dynamic and experienced Head of Customer Support to lead our efforts in providing exceptional customer experiences. Our mission is to seamlessly connect hotels and resorts with short-term rental platforms, enhancing the overall guest experience. The Head of Customer Support will...


  • Lisbon, Portugal Cross Border Talents Tempo inteiro

    Our Client is a global business process outsourcer (BPO), specializing in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels.We are looking for Polish native speakers or fluent (C2) with a good command in English (B2) to work as a Customer Support Specialist in call center...


  • Lisbon, Portugal portugal.xpatjobs Tempo inteiro

    The Job.As a Social Media B2B Sales Representative, you will work for a company leader in the social media industry.Your main responsibilities are:– Advise and consult small and medium-sized companies and make them grow their businesses via email, phone and chat support– Acquire new advertisers within medium and small-sized companies– Support and...

  • German Customer support

    2 semanas atrás


    Lisbon, Portugal SmartRecruitments Tempo inteiro

    Office position in Lisbon Monday to Friday - no weekends No Experience Needed: training is provided As a Customer Support Representative, you will help customers in any situation and resolve their concerns or escalate them to higher levels of support. Support is provided via incoming calls, chat and email, in German. Your tasks: Processing customer...

  • Customer Service Agent

    4 semanas atrás


    Lisbon, Portugal Customer Service Central Europe AUT Tempo inteiro

     Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker,...

  • German Customer support

    2 semanas atrás


    Lisbon, Portugal SmartRecruitments Tempo inteiro

    Office position in Lisbon Monday to Friday - no weekendsNo Experience Needed: training is providedAs a Customer Support Representative, you will help customers in any situation and resolve their concerns or escalate them to higher levels of support. Support is provided via incoming calls, chat and email, in German.Your tasks:Processing customer inquiries in...


  • Lisbon, Portugal Cross Border Talents Tempo inteiro

    Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.Your mission as a Customer Support Agent is to support their activities offering the best quality service to their customers, while working with prestigious...

  • Dutch Customer Support Agent

    4 semanas atrás


    Lisbon, Portugal Cross Border Talents Tempo inteiro

    Cross Border Talents is recruiting Dutch Customer Support Agents to work in Lisbon, Portugal.Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Your mission as a customer support agent is to support their...


  • Lisbon, Portugal speakit Tempo inteiro

    To support us on our mission, we are looking for talented and highly ambitious Customer Support Agents. In this role, you are responsible for providing quick and competent assistance for our customers. You must be able to communicate effectively to understand the problem and explain its solution. The goal is to create value for clients that will help...

  • Customer Support

    4 semanas atrás


    Lisbon, Portugal CLUSTER Outsourcing Services Limited Tempo inteiro

    We are CLUSTER. A bespoke customer experience solutions company for ambitious businesses. Cluster is more than just a support centre. Our services are fully personalised to each client, and we mentor teams that believe in your products and services. Cluster helps your business redefine, streamline, and digitise processes to meet your demand and provide only...

  • Czech Customer Support Agent

    4 semanas atrás


    Lisbon, Portugal Cross Border Talents Tempo inteiro

    Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Over the last years, they have been recognised as an excellent company to work for and one of the best costumer services provider company, considered several...

  • Customer Support

    4 semanas atrás


    Lisbon, Portugal CLUSTER Outsourcing Services Limited Tempo inteiro

    We are CLUSTER. A bespoke customer experience solutions company for ambitious businesses. Cluster is more than just a support centre. Our services are fully personalised to each client, and we mentor teams that believe in your products and services. Cluster helps your business redefine, streamline, and digitise processes to meet your demand and provide only...

  • Customer Support

    4 semanas atrás


    Lisbon, Portugal Snaphunt Tempo inteiro

    The OfferOpportunity within a company with a solid track record of performanceLeadership RoleJoin a market leader within Other ServicesThe Job You will be responsible for : Handling inbound calls and emails in a professional manner.Resolving customer inquiries and requests and ensuring strong customer satisfaction.Working with various internal teams to...