Customer Service Agent

Há 1 mês


Aveiro, Portugal Siemens Mobility Tempo inteiro

Siemens Mobility provides integrated Mobility solutions for urban, interurban and logistics for efficient transportation of passengers and goods.
With digitalization, we enable Mobility operators worldwide to make trains and infrastructure intelligent. Our Software Business Unit creates and develops innovative high-quality software for trip and train planning as well as mobile ticketing and comprehensive Mobility as a Service (MaaS) solutions. Our apps have been downloaded more than 200 million times
We share one common goal: improving the passenger experience with our combined power for the future of Mobility.
We are looking for a Customer Service Agent (m/f/d) to join our Center of CompetenceIn this role, you will be responsible for:Take care of the receipt, verification, qualification and further processing of all incoming customer tickets. In close consultation with the relevant project managers, you'll analyze bugs reported by customers and make decisions regarding the distinction between a bug, feature, or change request (CR).Ensure the agreed response and resolution times in accordance with the valid customer service level agreements (SLA's).Verify error messages and pass them on to our development teams for correction or assist the customer with instructions and workarounds.Test bug fixes and new features/functions for the desired behaviour.We're looking for someone who has:Experience in user support and service request management - if that was in the IT sector, even better What counts for us is that you enjoy technical topics, are not put off by complexity and be able to prioritize independently.Customer needs close to your heart and thanks to your solution orientation and structured way of working, it is not difficult for you to convince others.Strong communication skills, with the ability to grasp new topics quickly and listen actively.The ability to maintain professionalism, even in challenging situations.Either have existing knowledge of railway systems or you are eager about developing expertise in this field.Confidence in using English (written and spoken) and possibly even speak another language.What you can expect from us:A flexible working model to promote a better work-life balance, health insurance, and access to our on-site medical center. 2 volunteering days a year and 4 additional bridge days per year. In addition, you'll have access to exclusive discounts on Siemens and Bosch brands, and access to Siemens Learning Platforms that allow for internal online courses, as well as external platforms such as Coursera, Udemy, and LinkedIn Learning.
If this sounds exciting to you, then send us your application – in English – and we will get back to you
At Siemens Mobility we believe physical barriers are not related to potential. Only the potential matters to us. We are dedicated to quality, equality and valuing diversity. Therefore, we encourage applications that reflect the diversity of the communities within which we work.

#J-18808-Ljbffr



  • Aveiro, Portugal Fixando Tempo inteiro

    Compra ou venda: Comprar uma propriedade; Tipo de propriedade: Terreno; Área: Não se aplica; Intervalo de preços para comprar casa: Não se aplica; Intervalo de preços para arrendar casa: Não se aplica; Onde deseja que o serviço seja realizado?: Na localização do Especialista (máx.100 miles de distância), O serviço pode ser prestado remotamente ou...

  • Customer Service Agent

    2 meses atrás


    Aveiro, Portugal Wheelchair Transport Service, Inc. Tempo inteiro

    Start: 2nd and 30rd OctoberTasks:Shift:Monday to Friday: 07:00AM - 05:30PM (Rotational shifts)2 days off: Saturday and SundayTasks:Advise healthcare professionals and accompany them by telephone in their use of the software, both by answering incoming requests and by calling them proactively; Train them in the use of our services by phone; Ensure the quick...


  • Aveiro, Portugal Damco Spain Sl Tempo inteiro

    Are you a customer-oriented person who is passionate about employee experience and have high energy and strive for achieving the best in what you do to efficiently manage resolutions? Are you action-oriented and enjoy working in a fast-paced environment? Then this role is for you!We have an exciting opportunity as a Customer Experience Agent.Opportunity At...

  • Customer Service Agent

    3 meses atrás


    Aveiro, Portugal Wheelchair Transport Service, Inc. Tempo inteiro

    Start: 2nd and 30rd October Tasks: Shift: Monday to Friday: 07:00AM - 05:30PM (Rotational shifts) 2 days off: Saturday and Sunday Tasks: Advise healthcare professionals and accompany them by telephone in their use of the software, both by answering incoming requests and by calling them proactively; Train them in the use of our services by phone; Ensure the...


  • Aveiro, Aveiro, Portugal Siemens Mobility Tempo inteiro

    Customer Service Agent Job OverviewSiemen Mobility is searching for a Customer Service Agent to join their Center of Competence. The ideal candidate will be responsible for taking care of customer tickets, verifying and qualifying them, and ensuring timely responses. Excellent communication skills and the ability to grasp technical concepts quickly are a...


  • Aveiro, Portugal Siemens Tempo inteiro

    Siemens Mobility provides integrated Mobility solutions for urban, interurban and logistics for efficient transportation of passengers and goods With digitalization, we enable Mobility operators worldwide to make trains and infrastructure intelligent. Our Software Business Unit creates and develops innovative high-quality software for trip and train...

  • Customer Service Agent

    4 semanas atrás


    Aveiro, Portugal Siemens Tempo inteiro

    Siemens Mobility provides integrated Mobility solutions for urban, interurban and logistics for efficient transportation of passengers and goods With digitalization, we enable Mobility operators worldwide to make trains and infrastructure intelligent. Our Software Business Unit creates and develops innovative high-quality software for trip and train...


  • Aveiro, Portugal Recruit4Work S.L. Tempo inteiro

    For one of the biggest names in tech, we are looking for Customer Service agents. In this challenging role, you will help end clients solve technical problems and answer any questions they may have. Our ideal candidate is A natural team player - we believe in supporting and developing our people.Someone who loves to give and receive fantastic customer...


  • Aveiro, Portugal Recruit4Work S.L. Tempo inteiro

    For one of the biggest names in tech we are looking for Technical support agents. In this challenging role you will help end clients solve technical problems and answer any questions they may have. Our ideal candidate is A natural team player - we believe in supporting and developing our people, Someone who loves to give and receive fantastic customer...


  • Aveiro, Portugal Recruit4Work S.L. Tempo inteiro

    For one of the biggest names in tech, we are looking for Customer Service agents. In this challenging role, you will help end clients solve technical problems and answer any questions they may have.Our ideal candidate isA natural team player - we believe in supporting and developing our people.Someone who loves to give and receive fantastic customer service...

  • German Customer Service

    2 meses atrás


    Aveiro, Portugal Recruit4Work S.L. Tempo inteiro

    Greece is known as a beautiful holiday destination but did you know you are also able to move there and start a new job! We can help you make this happen, we can offer you a job in an ambitious, international company in which you are able to help customers with their questions. Further, you will be experiencing the way of living in Greece, you can try the...

  • Norwegian Customer Service

    4 semanas atrás


    Aveiro, Portugal Buscojobs Portugal Tempo inteiro

    For one of the biggest names in tech, we are looking for Technical Support Agents. In this challenging role, you will help end clients solve technical problems and answer any questions they may have.Our ideal candidate is A natural team player - we believe in supporting and developing our people.Someone who loves to give and receive fantastic customer...

  • German Customer Service

    2 meses atrás


    Aveiro, Portugal Recruit4Work S.L. Tempo inteiro

    Greece is known as a beautiful holiday destination, but did you know you can also move there and start a new job? We can help you make this happen by offering you a position in an ambitious international company where you will assist customers with their inquiries. You will experience the way of living in Greece, try traditional cuisine, enjoy the weather,...

  • Dutch Customer Service

    2 meses atrás


    Aveiro, Portugal Recruit4Work S.L. Tempo inteiro

    Want to start a new adventure? Move to Greece and experience Mediterranean life! Move to Greece and experience the way of living there. Enjoy the great weather, try the traditional cuisine, go to the beach and visit the hotspots. Sound like an adventure for you? Take a look at this position! For one of the biggest web shops in the Netherlands, we are looking...


  • Aveiro, Portugal Recruit4Work S.L. Tempo inteiro

    For one of the biggest names in tech we are looking for Technical support agents. In this challenging role you will help end clients solve technical problems and answer any questions they may have.Our ideal candidate isA natural team player - we believe in supporting and developing our people,Someone who loves to give and receive fantastic customer service -...

  • German Customer Service

    2 meses atrás


    Aveiro, Portugal Recruit4Work S.L. Tempo inteiro

    Greece is known as a beautiful holiday destination, but did you know you can also move there and start a new job? We can help you make this happen by offering you a position in an ambitious international company where you will assist customers with their inquiries. You will experience the way of living in Greece, try traditional cuisine, enjoy the weather,...


  • Aveiro, Aveiro, Portugal Recruit4Work S.L. Tempo inteiro

    Job Description:We are seeking a highly skilled and motivated Norwegian Customer Service Representative to join our team. As a Technical Support Agent, you will be responsible for providing exceptional customer service to our clients in Norway, ensuring that their technical issues are resolved efficiently and effectively.Key Responsibilities:Provide...


  • Aveiro, Aveiro, Portugal Siemens Mobility Tempo inteiro

    Company OverviewSiemens Mobility is a leading provider of integrated mobility solutions for urban, interurban, and logistics. Our mission is to enable efficient transportation of passengers and goods through digitalization.Job DescriptionWe are seeking an experienced Customer Service Agent (m/f/d) to join our Center of Competence. As a key member of our...


  • Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro

    About the Role: We're seeking a talented and customer-focused individual to join our team as a Digital Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer experiences through timely and effective resolution of customer inquiries.">Job Summary: As a Digital Customer Experience Associate, you will be the...


  • Aveiro, Portugal Personalbüro U. Herrmann Tempo inteiro

    Start:  20h November, 15th Januar, 12th February Tasks:Shift:Monday to Friday: 07:00AM - 05:30PM (Rotational shifts)2 days off: Saturday and SundayTasks:Advise healthcare professionals and accompany them by telephone in their use of the software, both by answering incoming requests and by calling them proactively; Train them in the use of our services by...