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Kantar's Worldpanel division is seeking an insightful and collaborative Client Manager to join our local Client Service Teams. Based in Lisbon, Portugal, this is an incredible opportunity to be part of our exciting vision for the future
Role's Mission
You'll be acting as a Client Manager focused on managing an existent portfolio of accounts in the retail sector, where you'll be expected to be their main point of contact to submit data requests and project briefs. By ensuring accurate and insightful interpretation of complex shopper's data, which should aim to provide actionable recommendations that drive strategic decisions for our clients' businesses, you'll also need to secure their continuous involvement within our teams and services and identify additional revenue through potential opportunities that might have been overlooked previously.
You will own a budget for each of your clients, along with a personal revenue target. Through building great relationships with the client, you will uncover questions/ business issues which are outside the scope of our current contract (e.g. different categories) and work with the wider team to shape proposals against these questions.
Additionally, you will also supervise and support a team of Client Executives, ensuring their training and development, as they keep supporting you guaranteeing a timely delivery of our clients' needs and requests; while liaising with local and global data analytics and reporting teams in order to assure the most adequate and valid data sets to build on relevant consumer insights for each client.
If you're willing to go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in, apply for a career that'll be out of the ordinary and join us
Key Outcomes
Understand client needs, ensuring services meet their expectations while managing daily workload and ad-hoc requests.
Ensure high-quality, timely delivery of contracted services and data insights to clients.
Analyze data to provide actionable recommendations, addressing key business questions.
Develop shopper segmentation and behavior analysis, offering strategic insights to retailers.
Lead and support a team of Client Executives, providing training as needed.
Strategically manage Retail sector by identifying opportunities and threats to the sector by implementing plans in a timely and agile way.
Key Capabilities
Your background will ideally look like this…
Bachelor's or Master's Degree in Marketing, Statistics, Economics, Management, Social Sciences or equivalent.
3-5 years of previous experience preferably in Market research and Account management-oriented roles.
Experience working with market trends/consumer behaviour/panel insights.
Effectiveness in analyzing, interpreting data and articulating the business implications.
Proven record of building relationships with clients in a leading capacity, with the ability to expand your contact base and build trusting partnership relationships.
With the following qualities…
Inquisitive, with critical thinking, and demonstrates a genuine passion for consumer behaviour.
Enjoys actively looking for new and more efficient ways of improving processes, raising standards, reducing errors, and overcoming omissions.
Is proactive, optimistic, and willing to get involved to achieve the team's goals and objectives.
Is highly collaborative and adaptable with the ability to work effectively within different cultural and technical environments.
Possesses outstanding communication and interpersonal skills in order to comfortably connect with partners at all levels across the organization and facilitates discussions in a constructive manner.
What our Recruitment Process Looks Like...
1st Stage – Numerical Reasoning Assessment Test.
2nd Stage – Screening Interview with TA.
3rd Stage – Case Study presentation and final interview with Hiring Manager and Senior Stakeholder.
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