Italian Trainer And Quality Analyst
3 semanas atrás
.Italian Trainer and Quality Analyst - Lisbon, LisboaClient: SpeakitLocation: Lisboa, PortugalJob Category: OtherSalary: $0-0/monthlyEU work permit required: YesJob Views: 5Posted: 16.03.2025Expiry Date: 30.04.2025Job Description:This position is a mix of Training & Quality Analyst for the implementation of a new client, firstly being responsible for delivering training for a brand new team and developing Quality Analyst responsibilities once the team is formed.This role involves designing, implementing, and evaluating comprehensive training programs that align with business objectives.
The Training Specialist will create a positive learning environment, deliver training content through various mediums, and ensure new hires and existing employees are equipped with the skills needed to excel.This person will also be responsible for Quality Analyst duties depending on the business needs of our clients.Responsibilities:Training:Identify training needs by evaluating strengths and weaknesses on the project by monitoring results (Quality, Productivity KPI) or as per operation insights/feedback.Translate requirements into training that will develop employees for the next step of their career path.
Build an annual training program and prepare teaching plans.Develop or oversee training roadmap/modules, classroom handouts, instructional materials, aids, and manuals.Create, supervise, and evaluate regular assessments roll-out, including the development of corrective action for errors.Acclimate new hires to the business and conduct orientation sessions.Deliver the training content through various channels/mediums, such as Onsite Training Rooms, Virtual meetings, on-floor huddles, one-to-ones, etc.Ensure self-paced training courses are completed.Assess training effectiveness to ensure the incorporation of taught skills and techniques into employees' work behavior and track and analyze training programs by examining agent performance.Periodically evaluate ongoing programs to ensure that they reflect any changes.Recommend changes to training programs, correlating them with KPIs.Modify and present training programs for representatives/agents.Provide exercises and activities that enhance the learning process.Stay abreast of new trends and tools in employee development.Serve as a single point of contact for all product training and documentation needs, and from it, develop training sessions.Maintain project training documentation and activity records up to date.Quality Analyst:Monitor CSR's performance on a daily basis by taping, listening to, reviewing, and evaluating call chats.Provide appropriate feedback to CSRs on the quality of service to ensure adherence to procedures and scripts with the aim of improving the service delivered to the caller in all aspects (soft skills, product knowledge, systems skills).Attend and participate in meetings with supervisors and Team Managers/Project Leaders to discuss outputs of monitoring
-
Italian Trainer and Quality Analyst
3 semanas atrás
Lisboa, Lisboa, Portugal GrabJobs Tempo inteiroItalian Trainer and Quality Analyst - Lisbon, LisboaClient: SpeakitLocation: Lisboa, PortugalJob Category: OtherSalary: $0-0/monthlyEU work permit required: YesJob Views: 5Posted: 16.03.2025Expiry Date: 30.04.2025Job Description:This position is a mix of Training & Quality Analyst for the implementation of a new client, firstly being responsible for...
-
Italian Trainer and Quality Analyst
1 semana atrás
Lisboa, Lisboa, Portugal GrabJobs Tempo inteiroItalian Trainer and Quality Analyst - Lisbon, Lisboa Client: Speakit Location: Lisboa, Portugal Job Category: Other Salary: $0-0/monthly EU work permit required: Yes Job Views: 5 Posted: Expiry Date: Job Description: This position is a mix of Training & Quality Analyst for the implementation of a new client, firstly being responsible for delivering...
-
Lisboa, Lisboa, Portugal GrabJobs Tempo inteiroJob Overview">This position combines the roles of a Trainer and Quality Analyst to support the implementation of new clients. The ideal candidate will have experience in training and quality assurance, with a strong background in employee development and performance improvement.">Key Responsibilities">">Design and deliver comprehensive training programs...
-
Italian Language Trainer
1 semana atrás
Lisboa, Lisboa, Portugal TN Portugal Tempo inteiroJob Description:We are seeking a skilled Italian Language Trainer to join our team at TN Portugal. As an Italian Language Trainer, you will be responsible for designing and delivering training programs that enhance the language skills of our employees.Key Responsibilities:- Conduct needs assessments to identify areas for improvement in Italian language...
-
Quality Assurance and Training Professional
1 semana atrás
Lisboa, Lisboa, Portugal GrabJobs Tempo inteiroAbout the Role:We are looking for a highly skilled and experienced Italian Trainer and Quality Analyst to join our team at GrabJobs. In this role, you will be responsible for delivering high-quality training programs and ensuring that our clients receive exceptional service.The ideal candidate will have previous experience as a Trainer within the BPO/Contact...
-
Italian Training and Development Specialist
1 semana atrás
Lisboa, Lisboa, Portugal GrabJobs Tempo inteiroJob Description:We are seeking a skilled Italian Trainer and Quality Analyst to join our team at GrabJobs. As a key member of our organization, you will be responsible for delivering high-quality training programs and ensuring that our clients receive exceptional service.The ideal candidate will have previous experience as a Trainer within the BPO/Contact...
-
Italian Trainer
3 semanas atrás
Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiroItalian Trainer - Lisbon, PortugalPosizione We are looking for a talented Italian Trainer to be responsible for performing training needs assessments, designing and delivering curriculum and learning materials, managing all phases of training interventions, and measuring the efficiency of each training process to improve metrics.Responsibilities Identify...
-
Quality Analyst
1 semana atrás
Lisboa, Lisboa, Portugal TN Portugal Tempo inteiroJob DescriptionWe are seeking an experienced Italian Quality Analyst to join our team in Lisbon, Portugal. As a Quality Analyst, you will be responsible for monitoring procedures and outputs to ensure compliance with company standards. Your daily responsibilities will include:
-
German Trainer and Quality Analyst
3 semanas atrás
Lisboa, Lisboa, Portugal GrabJobs Tempo inteiroSocial network you want to login/join with:German Trainer and Quality Analyst - Lisbon, LisboaClient:SpeakitLocation:Lisboa, PortugalJob Category:OtherEU work permit required:YesJob Description:This position is a mix of Training & Quality Analyst for the implementation of a new client, being responsible for delivering training for a brand new team and...
-
German Trainer and Quality Analyst
1 semana atrás
Lisboa, Lisboa, Portugal GrabJobs Tempo inteiroSocial network you want to login/join with: German Trainer and Quality Analyst - Lisbon, Lisboa Client: Speakit Location: Lisboa, Portugal Job Category: Other EU work permit required: Yes Job Description: This position is a mix of Training & Quality Analyst for the implementation of a new client, being responsible for delivering training for a brand new team...
-
Italian Trainer
3 semanas atrás
Lisboa, Lisboa, Portugal TN Portugal Tempo inteiroItalian Trainer - Lisbon, PortugalPosizioneWe are looking for a talented Italian Trainer to be responsible for performing training needs assessments, designing and delivering curriculum and learning materials, managing all phases of training interventions, and measuring the efficiency of each training process to improve metrics.Responsibilities1. Identify...
-
Training and Quality Excellence Expert
1 semana atrás
Lisboa, Lisboa, Portugal GrabJobs Tempo inteiroJob Overview:We are seeking a highly skilled and experienced Italian Trainer and Quality Analyst to join our team at GrabJobs. As a key member of our organization, you will be responsible for delivering high-quality training programs and ensuring that our clients receive exceptional service.The ideal candidate will have previous experience as a Trainer...
-
Italian Trainer
Há 3 dias
Lisboa, Lisboa, Portugal TN Portugal Tempo inteiroItalian Trainer - Lisbon, PortugalPosizioneWe are looking for a talented Italian Trainer to be responsible for performing training needs assessments, designing and delivering curriculum and learning materials, managing all phases of training interventions, and measuring the efficiency of each training process to improve metrics.ResponsibilitiesIdentify...
-
Trainer for Italian Language Skills
1 semana atrás
Lisboa, Lisboa, Portugal TN Portugal Tempo inteiroAbout the Job:We are looking for a highly motivated and experienced Italian Language Trainer to join our team at TN Portugal. The ideal candidate will have a strong background in linguistics, education, or a related field and possess excellent communication skills in both Italian and English.Key Responsibilities:- Design and deliver customized training...
-
Quality Analyst
2 semanas atrás
Lisboa, Lisboa, Portugal Randstad II - Prestação de Serviços, Limitada Tempo inteiroAre you a fluent Italian speaker with strong English skills and a passion for quality?We are seeking a motivated individual to join the team of a renowned multinational company, working on a project for one of the world's leading social media platforms.This is an exciting opportunity to lead a team focused on content review and customer...
-
Bilingual Trainer and Quality Control Specialist
1 semana atrás
Lisboa, Lisboa, Portugal GrabJobs Tempo inteiroAbout the Company:Our company is a leading provider of contact center services, dedicated to delivering exceptional customer experiences.We are seeking a highly skilled bilingual trainer and quality control specialist to join our team, who can design and deliver comprehensive training programs that meet business objectives.Key Responsibilities:Identify...
-
Italian Quality Analyst
2 semanas atrás
Lisboa, Lisboa, Portugal TN Portugal Tempo inteiroItalian Quality Analyst - Lisbon, PortugalClient:FoundeverLocation:Lisbon, PortugalJob Category:OtherEU work permit required:YesJob Reference:d57ca2cff5abJob Description:PosizioneWe are looking for an Italian Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and...
-
Italian Quality Analyst
3 semanas atrás
Lisboa, Lisboa, Portugal TN Portugal Tempo inteiroItalian Quality Analyst - Lisbon, PortugalClient:FoundeverLocation:Lisbon, PortugalJob Category:OtherEU work permit required:YesJob Reference:d57ca2cff5abJob Description:PosizioneWe are looking for an Italian Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and...
-
Trainer and Quality Analyst
Há 3 dias
Lisboa, Lisboa, Portugal GrabJobs Tempo inteiroJob Description">We are seeking an experienced Trainer and Quality Analyst to join our team in Lisbon. As a key member of our implementation team, you will be responsible for designing and delivering comprehensive training programs, evaluating training effectiveness, and tracking employee performance.">Your Key Responsibilities Will Include:">">Creating...
-
Quality Analyst
2 semanas atrás
Lisboa, Lisboa, Portugal Randstad Portugal Tempo inteiroAre you a fluent Italian speaker with strong English skills and a passion for quality?We are seeking a motivated individual to join the team of a renowned multinational company, working on a project for one of the world's leading social media platforms.This is an exciting opportunity to lead a team focused on content review and customer...
