Lead Support Engineer

Há 5 dias


Lisboa, Portugal Alter Solutions Group Tempo inteiro

Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris.
In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries: Germany, Belgium, Brazil, Canada, United States of America, Morocco, Spain, France, Luxembourg, Poland, Portugal and Serbia.
Headquarters of the Nearshore IT center, Alter Solutions Portugal has a dedicated team of around 30 specialized professionals, integrated into projects with several internationally renowned clients.
Job Description Location will be Lisbon and the working model will be Hybrid, with at least 3 days at the office. Candidates must be living in Portugal.
Requirements:
2-5 years of experience as a Team leadership and/or management
Bachelor's degree in computer science or related field
5-8 years of demonstrable C++ experience
Responsibilities:
Lead Support Engineer: Interview, recruit, onboard and train the team
Lead Support Engineer: Be the technical PoC for this function/team
Respond to customer queries and escalations via email, tickets, or FAQ systems in a timely and efficient manner during office hours
Diagnose and resolve technical issues related to the core distributed file systems and tools
Fix bugs in the core systems, broader ecosystem and tools
Write and perform (unit and integration) tests
Collaborate with cross-functional teams to identify and resolve issues
Continuously improve support processes and procedures

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