Technical Support Lead
5 meses atrás
Akurateco is a payment orchestration & white-label payment gateway software provider, a fully brandable solution with 250+ integrated payment providers worldwide allowing users to own a ready-to-use PCI DSS payment gateway and manage multiple payment channels in one single place.We're expanding our team and looking for a Technical Support LeadResponsibilities:*Establish effective Tech support department work adjusting the workflows, documentation, SLA etc.;* Managing Technical Support team (define and clearly communicate objectives and goals for the Technical Support team, track team progress and report on work efficiency on a regular basis);* Act as hands on leader who is able to proactively solve clients issues across a range of topics;* Collecting as much information as possible about the problem and attempting to solve it independently or escalating it to the appropriate Tech team (QA, developers, BA, DevOps, or system administrators);* Installing and configuring client connection systems, e.g. accounts, connectors, etc;* Responding to client support requests, repairing software system malfunctions, issues and related problems;* Evaluate and prioritize customer support cases;* Respond to customer inquiries and assist in troubleshooting and resolving challenges;* Communicate and resolve customer problems via the Jira system or live chat;* Tracking and managing work records and documentation.Requirements:* Bachelor's degree in information technology or computer science;* Proven work experience as a technical support engineer or in a similar role for at least 3 years and as a Technical Support Manager – 2 years;* To be an escalation point for varied technical support requests and challenges;* Strong testing skills and knowledge of web services, APIs, and IP-based protocols;* Ability to troubleshoot complex system and software issues;* Client-oriented and friendly attitude, attentiveness, self-dependence;* Knowledge of English at least at the intermediate level.Will be a plus:* Technical support experience in card processing or fintech company;* Having a higher or incomplete higher technical education is a plus;* Bachelor's degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification.We offer:* Interesting and extensive project;* Flexible working hours and work-life balance;* 20 vacation days, sick leaves upon request;#J-18808-Ljbffr
-
Technical Support Team Lead
Há 1 mês
Lisboa, Lisboa, Portugal Multivison, Lda Tempo inteiroJob Title: Technical Support Team LeadJob Summary:We are seeking a highly skilled Technical Support Team Lead to join our team at Multivison, Lda. As a Technical Support Team Lead, you will be responsible for leading and managing a team of technical support agents in a fast-paced, 24/7 helpdesk environment.Key Responsibilities:Lead and manage a team of...
-
Technical Support Lead
6 meses atrás
Lisboa, Portugal Siena AI Tempo inteiro**About us**: At Siena we are revolutionizing the customer service industry with the world's first autonomous AI customer service agents. We are a remote-first startup that's passionate about enabling machines to engage in delightful and empathic conversations. Siena is the first of its kind, designed to work out-of-the-box to interact with customers across...
-
Technical Support Lead Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Multivison, Lda Tempo inteiroWe are seeking an experienced Senior Team Leader to lead and manage a team of Technical Support Agents in a fast-paced, 24/7 helpdesk environment. The ideal candidate will be responsible for ensuring excellent service delivery, driving continuous improvement, and overseeing the performance and development of a team that provides technical support to clients...
-
Lead Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Microsoft Tempo inteiroOverviewAbout MicrosoftAt Microsoft, our mission is to empower every person and organization on the planet to achieve more. We come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone...
-
Game Support Team Lead
4 semanas atrás
Lisboa, Lisboa, Portugal Miniclip Sa Tempo inteiroJob DescriptionWe are seeking a highly skilled Game Support Team Lead - Technical Operations to join our team. As a key member of our Player Support department, you will be responsible for managing the technical aspects of our games and ensuring that our players receive the best possible support experience.Key ResponsibilitiesManage the technical support for...
-
Technical Support Operations Lead
2 semanas atrás
Lisboa, Lisboa, Portugal Microsoft Tempo inteiroAbout the RoleAs a Technical Support Operations Lead in Microsoft's Digital Transformation Platform group, you will be responsible for leading a team of product experts who resolve complex customer technical issues. This is an exciting opportunity to accelerate your career growth and develop deep technology industry knowledge while honing your customer...
-
Lisboa, Lisboa, Portugal Microsoft Tempo inteiroOverviewMicrsoft's Customer Experience & Success organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. As a Technical Lead for Customer Support Solutions, you will contribute to building a future where customers come to us not only because we provide industry-leading products and services but...
-
Servicenow Technical Lead
2 semanas atrás
Lisboa, Portugal Adecco Recruitment Tempo inteiroServiceNow Technical Lead (M/F) Join Our Clients Team as a ServiceNow Technical Lead! Are you ready to step out of your comfort zone and lead transformative ServiceNow projects? Our client is seeking a talented ServiceNow Technical Lead to join their Center of Excellence and take global transformation projects to the next level, delivering innovative...
-
Servicenow Technical Lead
Há 6 dias
Lisboa, Portugal Adecco Recruitment Tempo inteiroDescrição da Função ServiceNow Technical Lead (M/F) Join Our Clients Team as a ServiceNow Technical Lead! Are you ready to step out of your comfort zone and lead transformative ServiceNow projects? Our client is seeking a talented ServiceNow Technical Lead to join their Center of Excellence and take global transformation projects to the next level,...
-
Digital Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Support Tempo inteiroUnlock a Better Quality of Life at WorkAbout MoveWORKMoveWORK provides cutting-edge solutions to improve work-life balance for occupants, customers, and service agents. Our innovative SaaS platform offers customizable mobile applications and premium services like user coaching, training, and technical support.Role OverviewWe are seeking an experienced...
-
Technical Operations Lead
Há 3 dias
Lisboa, Lisboa, Portugal Synthomer Tempo inteiroOverviewSynthomer is a leading chemical manufacturer seeking an experienced Technical Product Manager to drive process improvements and lead technical projects. As a member of the Site Leadership Team, you will contribute to developing and delivering the Site Manufacturing Strategy.Salary Range: £80,000 - £110,000 per annum depending on experienceJob...
-
Technical Team Lead
Há 1 mês
Lisboa, Lisboa, Portugal Randstad Portugal Tempo inteiroJob Description:Randstad Portugal is seeking a skilled Technical Team Lead to join our team. As a key member of our support team, you will be responsible for leading a team of technical professionals in providing exceptional support to our clients.Key Responsibilities:Lead a team of technical professionals in providing support to clientsMonitor systems to...
-
Technical Lead
4 semanas atrás
Lisboa, Lisboa, Portugal Engie Soluções De Energia, S.A. Tempo inteiroTechnical Lead Job DescriptionWe are seeking a skilled Technical Lead to join our software development team. The successful candidate will be responsible for leading the development of complex software projects.Lead software development projects from concept to delivery.Collaborate with cross-functional teams to identify and prioritize project...
-
Siebel Technical Lead
Há 1 mês
Lisboa, Lisboa, Portugal Readiness IT Tempo inteiroJob Title: Siebel Technical LeadWe are seeking a skilled Siebel Technical Lead to join our team at Readiness IT. In this role, you will be responsible for managing, configuring, and optimizing our Siebel system to support our business needs. You will work closely with various stakeholders to ensure that the system effectively supports business processes and...
-
Customer Support Fr/Es Speaker @ Movework
4 semanas atrás
Lisboa, Portugal Support Tempo inteiroCustomer Support FR/ES Speaker @ MoveWORK To respond to incoming requests from platform users via the various communication channels;Responsibilities:Follow up requests until they are resolved in accordance with the internal process;Respond quickly and effectively to emergencies and reassure customers in the event of a problem;Escalate any difficulties...
-
- Technical Lead
6 meses atrás
Lisboa, Portugal Ci&T Tempo inteiroWe partner with the world’s most valuable brands to build digital solutions that transform businesses. As a digital native, we bring a 28-year track record of accelerating business impact through complete and scalable digital solutions. With a global presence of 6,500+ professionals in strategy, research, data science, design and engineering, we unlock...
-
Global Technical Support Leader
Há 6 dias
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroBuscojobs Portugal is seeking a highly skilled Global Technical Support Leader to join their team. The ideal candidate will have a proven track record of leading global technical support teams and driving exceptional customer experiences.About the RoleThis exciting opportunity is for a motivated and experienced professional to lead our global technical...
-
Technical Support Team Lead
Há 7 dias
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroUsercentrics is a global leader in data privacy and compliance solutions, driving growth without compromising user trust.As a Technical Support Team Lead in Lisbon, Portugal, you will oversee a team of 5-8 specialists, providing exceptional customer service and ensuring seamless resolution of complex issues.This role involves coaching, guiding, and enabling...
-
Technical Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Ttec Tempo inteiroJob DescriptionBe a part of TTEC's award-winning employment experience and make a meaningful impact on customers' lives.As a Spanish-English Technical Support Representative, you'll work in a hybrid setup, collaborating with our Sofia, Bulgaria team and working from home. Your role will involve troubleshooting technical issues, providing support to field...
-
Technical Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Atlas Copco Airpower N.V. Tempo inteiroTechnical Customer Support RoleAre you a technical expert looking for a challenging role where you can utilize your skills to provide remote support to customers? Do you have a passion for working in an agile environment, close to customers, and where new initiatives and possibilities constantly emerge?We are seeking a highly motivated and dynamic individual...