Technical Lead for Customer Support Solutions

2 semanas atrás


Lisboa, Lisboa, Portugal Microsoft Tempo inteiro

Overview

Micrsoft's Customer Experience & Success organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. As a Technical Lead for Customer Support Solutions, you will contribute to building a future where customers come to us not only because we provide industry-leading products and services but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. Our Digital Transformation Platform (DTP) group delivers world-class support for our global customers on their digital transformation journey.

We provide valuable support solutions on a wide range of technologies including Data analytics, Artificial Intelligence, IoT, Business Intelligence, Power BI, SQL, Dynamics 365, and Power Platform. This role requires strong technical skills in Dynamics365 and cloud technologies.

Responsibilities

  • • Lead engagement on Microsoft's most technically complex mission critical or politically hot customer issues and drive ownership of issues through resolution

  • • Advocate for Microsoft at the customer CEO/CIO levels by providing superior customer service which results in continued Microsoft revenue

  • • Fully capable of using trace analysis source code and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs

  • • Architects solutions to streamline our ability to resolve issues at source code level

This role is an excellent opportunity to work with worldwide customers on supportability reviews architecture assessments design validation custom and standard workshop delivery and health checks. The salary for this position is estimated at $125000 per year.

About Us

Micrsoft's mission is to empower every person and every organization on the planet to achieve more. We come together with a growth mindset innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond.



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