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Technical Support Solutions Specialist
Há 1 mês
Overview of the Opportunity
We are seeking a highly skilled Technical Support Engineer to join our Customer Service & Support (CSS) team at Microsoft. This role is perfect for individuals who are passionate about delivering exceptional customer experiences and have a strong background in technical support.
About Microsoft
Microsoft's mission is to empower every person and organization on the planet to achieve more. We come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Our values of respect, integrity, and accountability guide our culture of inclusion where everyone can thrive at work and beyond.
Job Description
As a Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues, acting as an advisor to the customer and collaborating within and across teams. You will also lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching, and mentoring of others.
You will deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Additionally, you will engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
What You'll Need
To be successful in this role, you will require:
- 5+ years of technical support, technical consulting experience, or information technology experience OR a Bachelor's Degree in Computer Science, Information Technology (IT), or a related field.
- A deep understanding of Exchange architecture and troubleshooting skills with Exchange.
- Experience with Exchange 2010, 2013, and 2016, as well as Windows Server 2012 and 2016.
- Design, administration, and/or support experience with Exchange On-Premise and Exchange Online environments.
- Troubleshooting experience with Exchange Transport and Client Access, as well as devices syncing.
- Experience with Exchange Disaster Recovery scenarios and a deep understanding of Active Directory and DNS.
- O365 Security and Compliance-related technologies (eDiscovery, DLP, ATP, OCAS, etc.).
Preferred Skills
- Microsoft Office applications and Outlook 2010, 2013, 2016.
- Microsoft Office 365 and/or Exchange on-premise servers administration (2007, 2010, 2013, 2016).
- Windows Server concepts and administration (Active Directory, Group Policy Management, Networking).
- Negotiating (HTTP, DNS, TCP, IP).
- Outlook for iOS, Outlook for Android, and Outlook for Mac.
Language Qualification
English language: confident in reading, writing, and speaking. Portuguese or Spanish language: fluent in reading, writing, and speaking.
The Estimated Salary for This Role is $120,000 - $180,000 per annum, depending on location and experience.
Benefits and Perks
We offer a comprehensive benefits package, including industry-leading healthcare, educational resources, discounts on products and services, savings and investments, maternity and paternity leave, generous time away, giving programs, and opportunities to network and connect.
