German Speaking Customer Advisor
Há 1 mês
Do you have a passion for travel and enjoy helping others? Are you fluent in German? If so, we have an exciting opportunity for you to become part of a leading cruise line project as a German-Speaking Customer Support Advisor This is a fully remote role available exclusively to those based in Portugal. Whether youre looking to start a career in customer support or already have experience, this role offers a great chance to develop in a dynamic and growing industry.
As a Customer Support Advisor, you will be the primary contact for both customers and travel agents, assisting them with inquiries related to cruise bookings and managing both pre- and post-booking requests. Although the role involves some sales elements such as cross-selling or upselling cruise-related services, the main focus is on delivering excellent customer service.
Key Duties and Responsibilities: Handling Inbound Customer Queries: Respond to incoming calls from customers and travel agents, addressing questions about cruise bookings, destinations, pricing, required documentation, and various cruise services.Provide clear and accurate information on available cruise packages, itineraries, and ship details.Guide customers through the entire process of booking and assist them with pre- and post-booking needs to ensure a seamless experience.Managing Bookings: Assist customers with modifying, upgrading, or cancelling their bookings as required.Provide travel agents with support for managing their clients' bookings and offer guidance on cruise options and packages.Cross-Selling and Upselling: Recommend additional services that can enhance the customers cruise experience, such as excursions, onboard amenities, or travel insurance.Offer customized cruise packages based on customer preferences, with a focus on providing helpful options rather than aggressive sales tactics.Post-Booking Support: Assist customers with inquiries or concerns after theyve made a booking, including issues related to payments, required travel documentation, or special requests like room preferences or dietary accommodations.Resolve any post-booking issues to ensure the customers experience remains positive.Resolving Customer Issues: Address and resolve any complaints or concerns in a professional and timely manner, ensuring the customer feels valued and satisfied.Work closely with internal teams to escalate complex issues when necessary, ensuring quick resolutions and a positive outcome for the customer. Qualifications and Skills: Native-level or fluent German speaker (C1 level or above), with strong communication skills in both spoken and written German.Strong command of English for communication with internal teams.Prior experience in customer service, hospitality, or a similar field is advantageous but not requiredtraining will be provided.Excellent interpersonal skills with the ability to handle customer inquiries and resolve issues in a friendly and effective manner.Basic computer skills (e.g., Microsoft Office, CRM systems) are beneficial.Ability to work efficiently in a fast-paced environment and handle multiple tasks at once.A strong customer-focused attitude, with a passion for delivering high-quality service. What We Offer: Remote Work Opportunity: Enjoy the flexibility of working from home anywhere within Portugal.Professional Development: We offer extensive training and continuous learning opportunities, with clear pathways for career progression within the company.Health and Life Insurance: Access to comprehensive health and life insurance coverage.Exciting Industry: Be part of the cruise industry and play a key role in helping customers plan and enjoy memorable vacations. Why Join Us? This role is perfect for those who love helping others and are passionate about travel. Youll be part of a customer-driven team in an inclusive and supportive work environment. With the opportunity to work remotely and grow within the company, this position offers the chance to build a fulfilling career in the cruise industry.
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