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What To Expect Como Supervisor de Entregas, irá liderar e inspirar uma equipa de consultores de entregas dedicados, responsáveis por garantir uma experiência de entrega excecional para os nossos clientes. Desempenhará um papel fundamental na gestão das operações diárias, estabelecendo objectivos de desempenho, promovendo o crescimento da equipa e colaboração interfuncional para garantir processos de entrega sem falhas.Procuramos alguém que tenha experiência a liderar uma operação de centro de atendimento ao cliente e que tenha sucesso na criação de novos processos, KPIs/PIs e continue a melhorá-los.What You'll Do Liderança e desenvolvimento de equipas Proporcionar uma forte liderança, mentoria e orientação a uma equipa de consultores de entrega Definir expectativas claras de desempenho, comunicar objectivos e motivar a equipa para atingir e exceder os objectivos Promover uma cultura de equipa colaborativa e positiva que encoraja a inovação, a melhoria contínua e o pensamento centrado no cliente Realizar regularmente reuniões individuais, análises de desempenho e discussões de desenvolvimento de carreira com os membros da equipa Otimização do processo de entrega Supervisionar o processo de entrega de ponta a ponta dos veículos Tesla, assegurando que todos os veículos são entregues a tempo e em perfeitas condições. Identificar dificuldades, ineficiências e áreas de melhoria de processos, implementando soluções para melhorar a experiência geral de entrega. Excelência na experiência do cliente Defender o compromisso da Tesla em proporcionar uma experiência do cliente excelente durante todo o processo de entrega de veículos Tratar dos problemas e preocupações dos clientes, demonstrando empatia e capacidade de resolução de problemas para os resolver de forma atempada. Colaborar com as equipas de Serviço ao Cliente para recolher feedback, identificar tendências e implementar melhorias no percurso do cliente. Análise de dados e relatórios Utilizar informações baseadas em dados para monitorizar o desempenho da equipa, acompanhar os principais indicadores de desempenho (KPIs) e identificar oportunidades para melhoria do desempenho. What You'll Bring Experiência comprovada na liderança e gestão de uma equipa, de preferência numa função orientada para o cliente Fortes capacidades de organização e gestão do tempo com a capacidade de dar prioridade às tarefas de forma eficaz Excelentes capacidades de comunicação, tanto escrita como verbal em Inglês e Português, com a capacidade de interagir com confiança com os clientes e equipas internas Mentalidade analítica com capacidade para obter informações a partir de dados e tomar decisões informadas Proficiência na utilização de ferramentas de software para análise de dados, relatórios e colaboração em equipa Paixão pela missão da Tesla e compromisso com soluções energéticas sustentáveis. #J-18808-Ljbffr