Customer Service Supervisor
Há 13 horas
.Customer Service SupervisorManages the customer service team in an effort to provide a superior level of customer support. This includes implementing policies and directives from management, continuously updating and refining existing practices and processes, and mentoring and coaching team personnel to develop and raise their individual skill sets.Liaise and collaborate with other departments within the business including, but not limited to, Commercial Teams and Supply Chain and Logistics, with a view to sharing customer information and facilitating best practice across the business.As a Customer Service Supervisor your tasks and responsibilities will include:(25%) Develop and build a high performing team around sales administration to ensure the highest performance and quality in managing the day-to-day operational activities for customer service. This involves allocating the appropriate resources to the group to meet the business demands of each region and customer type.(15%) Manage all facets of customer retention including participating in the resolution of customer concerns and defining and developing a customer contact strategy.(20%) Audit, analyze and harmonize the best practices & develop SOPs in compliance with the affiliated regulatory bodies to keep clear process under control. Additionally, work with stakeholder(s) to implement harmonized systems and process around order entry, metrics and reporting.(10%) Ensure compliance of applicable accounting roles and other requirements (e.G.: SOX) such as revenue recognition, inventory rules. Develop and manage high performance teams by selecting, developing, and evaluating personnel to ensure the efficient operation of the group.(10%) Ensure customer satisfaction is improved by monitoring key performance metrics and pushing order turnaround.(10%) Liaise between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries. Review warranty claims. Develop and manage return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.(10%) Continued focus on business process improvement in order to define those aspects of the business which have the ability to impact the customer. Analyze operational processes & results, escalation procedures and perform training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients.Customer Service Supervisor key skills and experience:Analytical, critical thinking, organizational, presentation, communication, reporting and interpersonal skills.Strong communicator and team player – can lead the team despite ambiguity and has a proven track record in driving change management.Strong operational, problem solving and managerial skills
-
Customer Service Supervisor
Há 4 dias
Lisboa, Portugal Recipharm Tempo inteiro**Customer Service Supervisor** Manages the customer service team in an effort to provide a superior level of customer support. This includes implementing policies and directives from management, continuously updating and refining existing practices and processes, and mentoring and coaching team personnel to develop and raise their individual skill...
-
Customer Service Supervisor
Há 14 horas
Lisboa, Portugal Recipharm Tempo inteiroCustomer Service SupervisorManages the customer service team in an effort to provide a superior level of customer support. This includes implementing policies and directives from management, continuously updating and refining existing practices and processes, and mentoring and coaching team personnel to develop and raise their individual skill sets.Liaise...
-
Customer Service Supervisor
1 semana atrás
Lisboa, Portugal Recipharm Ab Tempo inteiro.Manages the customer service team in an effort to provide a superior level of customer support.This includes implementing policies and directives from management, continuously updating and refining existing practices and processes, and mentoring and coaching team personnel to develop and raise their individual skill sets.Liaise and collaborate with other...
-
Customer Service Supervisor
1 semana atrás
Lisboa, Portugal Recipharm Ab Tempo inteiroManages the customer service team in an effort to provide a superior level of customer support.This includes implementing policies and directives from management, continuously updating and refining existing practices and processes, and mentoring and coaching team personnel to develop and raise their individual skill sets.Liaise and collaborate with other...
-
Customer Service Representative
4 semanas atrás
Lisboa, Portugal Customer Labs Tempo inteiroPosition: Customer Service RepresentativeLocation: Lisbon, PortugalEmployment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES: Provide support to Content Creators/Influencers across Social Media on Subscription Management, Account Management, Technical Troubleshooting and use of Marketing tools. Outbound Phone calls can/should be...
-
Italian-Speaking Customer Service Specialist
4 semanas atrás
Lisboa, Portugal Customer Labs Tempo inteiroItalian-speaking Customer Service Specialist (Search Engine)Workster supports a leading BPO player in the industry in their pursuit to increase their Italian-speaking Customer Service Team for the world's largest search engine.As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical...
-
Italian-Speaking Customer Service Specialist
4 semanas atrás
Lisboa, Portugal Customer Labs Tempo inteiroItalian-speaking Customer Service Specialist (Search Engine)Workster supports a leading BPO player in the industry in their pursuit to increase their Italian-speaking Customer Service Team for the world's largest search engine.As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical...
-
Italian-Speaking Customer Service Specialist
4 semanas atrás
Lisboa, Portugal Customer Labs Tempo inteiroItalian-speaking Customer Service Specialist (Search Engine) Workster supports a leading BPO player in the industry in their pursuit to increase their Italian-speaking Customer Service Team for the world's largest search engine. As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical...
-
Customer Services Supervisor
Há 1 mês
Lisboa, Portugal Gigroup Tempo inteiroOne of our clients is recruiting a Customer Serivce Supervisor for the German market in Braga! Do you believe you'd be a good fit? What You'll Do: Supervise and motivate our talented consumer engagement team Ensure exceptional service for our German-speaking customers Develop and implement strategies to enhance customer satisfaction and loyalty Work...
-
Italian-Speaking Customer Service Specialist
4 semanas atrás
Lisboa, Portugal Customer Labs Tempo inteiroItalian-speaking Customer Service Specialist (Search Engine) Workster supports a leading BPO player in the industry in their pursuit to increase their Italian-speaking Customer Service Team for the world's largest search engine.As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical...
-
Supervisor - Dutch Speaker
5 meses atrás
Lisboa, Portugal Teleperformance Tempo inteiroDo you have previous experience managing medium-sized teams in a customer service environment, ensuring that they deliver the best service possible? Then you are our new supervisor for this project!
-
Supervisor For Microsoft
3 semanas atrás
Lisboa, Portugal Teleperformance Tempo inteiroAre you passionate about managing people and achieving goals?Do you have experience in customer service?Do you have previous experience managing medium-sized teams, ensuring that they deliver the best service possible?Then you can be the Supervisor we're looking for!If you think that this is up your speed, then this may be the opportunity for you!
-
Guest Service Executive
Há 1 mês
Lisboa, Portugal Hilton Worldwide, Inc. Tempo inteiro.Job Description - Guest Service Executive (Front Office Supervisor) (HOT0AWNS) Job Description Job Number: Guest Service Executive (Front Office Supervisor) ( Job Number: HOT0AWNS ) Work Locations Work Locations : Duo Hotel Lisbon, Curio Collection by Hilton Rua da Boavista 51 - 59 Lisbon 1200-109 A Guest Service Executive supervises the Front Office Team...
-
Guest Service Executive
Há 1 mês
Lisboa, Portugal Hilton Worldwide, Inc. Tempo inteiro.Job Description - Guest Service Executive (Front Office Supervisor) (HOT0AWNS) Job Description Job Number: Guest Service Executive (Front Office Supervisor) ( Job Number: HOT0AWNS ) Work Locations Work Locations : Duo Hotel Lisbon, Curio Collection by Hilton Rua da Boavista 51 - 59 Lisbon 1200-109 A Guest Service Executive supervises the Front Office Team...
-
Maintenance Supervisor
3 meses atrás
Lisboa, Portugal Hilton Tempo inteiroMaintenance Supervisor A Maintenance Supervisor is responsible for all maintenance issues within the hotel to deliver an excellent Guest and Member experience while performing daily checks, repairing equipment, and coordinating renovation projects. **What will I be doing?** As a Maintenance Supervisor, you are responsible for all maintenance issues within...
-
Customer Service Representative
3 semanas atrás
Lisboa, Portugal Interstate Ac Service Tempo inteiroPosition: Customer Service Representative Location: Lisbon, Portugal Work model: Hybrid remote Employment type: Full-time DUTIES AND RESPONSIBILITIES: Addressing customer inquiries through various channels such as chat, email, and phone, encompassing queries related to products (sports, casino, poker) and cashier operations Evaluating specific concerns and...
-
Supervisor For Salt
5 meses atrás
Lisboa, Portugal Teleperformance Tempo inteiroDo you have experience in customer service? Do you have previous experience managing medium-sized teams, ensuring that they deliver the best service possible? Then you can be the Supervisor we're looking for.
-
Customer Service Representative
3 meses atrás
Lisboa, Portugal Recipharm Tempo inteiroRole involves active management of several client accounts within a specific region, including the set up and amendment of customer master data, processing orders, shipments, complaints, and queries. Responsible for storage and organization of data related to the role, in line with agreed guidelines, to ensure compliance and accuracy. When required,...
-
Italian Customer Service Representative In Lisbon
3 meses atrás
Lisboa, Portugal Bfv Service Gmbh Tempo inteiroReference: MALIAbout Lisbon:Lisbon is a perfect destination for those who love sun and warmth. The city is known for its unique architecture, fantastic food, and vibrant city life, where you can find both cool clubs and cozy bars. If you're crazy about beautiful nature, there's plenty in store for you as well - and some of Portugal's most delightful beaches...
-
Italian Customer Service Representative In Lisbon
3 meses atrás
Lisboa, Portugal Bfv Service Gmbh Tempo inteiroReference: MALIAbout Lisbon:Lisbon is a perfect destination for those who love sun and warmth. The city is known for its unique architecture, fantastic food, and vibrant city life, where you can find both cool clubs and cozy bars. If you're crazy about beautiful nature, there's plenty in store for you as well - and some of Portugal's most delightful beaches...