Group Leader –Technical Support For Remote Automotive Diagnostics
3 semanas atrás
Job Description Your contribution to something big: As a Group Leader –Technical Support for Remote Automotive Diagnostics , you will lead and develop a team of specialists providing expert assistance to automotive workshops in Europe.
Your expertise in ADAS calibration, vehicle diagnostics, and leadership will help drive technical excellence, process improvements, and seamless customer support.
Additionally, you will enhance team capabilities, and foster cross-functional collaboration.
Your key responsibilities will include: Lead, guide, and develop the technical support team, ensuring competence growth and effective execution of tasks.
Provide remote technical support for workshops.
Diagnose and resolve advanced vehicle system issues using OE (Original Equipment) and IAM (Independent Aftermarket) tools.
Utilize OE-Tester and diagnosis software to find and perform the corresponding solution.
Communicate effectively with customers via Chat.
Manage multiple support tickets and client interactions in parallel.
Conduct regular training sessions for team members and provide feedback to the Development Team.
Promote cross-functional collaboration with stakeholders (development, product managers, sales, etc).
Ensure achievement of key performance indicators.
Qualifications What distinguishes you: Education & Experience: Vehicle Master level technician skills (or local equivalence) and extensive experience in the field.
Proven experience in automotive diagnostics, ADAS calibration, and technical support.
Background in leading a team.
Technical Know-How: Strong knowledge of OE (Original Equipment) and IAM (Independent Aftermarket) tools and their procedures.
ESI tronic technical knowledge is beneficial.
Expertise in ECU (Electronic Control Units) flashing, Engine management systems, Comfort systems (such as ADAS), and braking systems.
Understanding of electronic modules, dashboards, lighting, and vehicle behavior.
Working Style & Methods: Strong analytical and problem-solving skills to diagnose complex vehicle issues remotely.
Ability to multi-task and manage multiple cases efficiently.
Strategic, dynamic, and structured work style with a focus on continuous improvement.
Ability to lead and collaborate with multiple stakeholders to drive innovation and efficiency.
Personality: Excellent communication and active listening skills.
High level of customer orientation and adaptability.
Passion for automotive technology and continuous learning.
Proactive and people oriented.
Interested in working in an international setup, with the ability to adapt and influence.
Languages: Very good spoken and written English skills.
Additional Information Work #LikeABosch includes: ? Flexible work conditions Hybrid work system Exchange with colleagues around the world ?? Health insurance and medical office on site (general surgeon, psychology, physiotherapy, general clinic) Training opportunities (p.e., technical training, foreign languages training) & certifications Opportunities for career progression and continuous professional development Access to great discounts in partnerships and Bosch products ? Sports and health related activities Flexible benefits platform ? Free parking lot ? Canteen Success stories don´t just happen.
They are made... Make it happen
We are looking forward to your application
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Aveiro, Aveiro, Portugal Tn Portugal Tempo inteiroSocial network you want to login/join with:Group Leader –Technical Support for Remote Automotive Diagnostics (f/m/div.), AveiroClient:Location:Job Category:OtherEU work permit required:YesJob Reference:b9c666426669Job Views:4Posted:15.02.2025Expiry Date:01.04.2025Job Description:Your contribution to something big: As a Group Leader –Technical Support for...
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