Customer Service
3 semanas atrás
Customer Service & Technical Support for Social Media – German speakerAre you looking for a job as a Customer Service & Technical Support for Social Media? Join our team
In this role, you will provide customer service and technical support for hardware products and services. You will be responsible for repairing some basic product issues using diagnostic tools. The services will be provided via email, online chat, telephone, and specified social-media platforms in response to contacts from users, including customers and partners.
Our ClientOur client is a Social Media brand.
What you'll doIdentify, research, and review product issues to determine the best solution/troubleshooting;Repair basic product issues;Use diagnostic tools;Advise on workarounds and best practices to be implemented;Contribute actively to increase product insight and knowledge base content;Follow protocol and adhere to guidelines;Achieve and maintain fully satisfactory performance.What you'll needFluent level of written and verbal communication skills in German;Good level of written and verbal communication skills in English (minimum B2);Customer-oriented with strong decision-making skills;Excellent communication and good argumentation skills;Ability to solve technical issues creatively;Ability to build and maintain positive relationships with customers;Basic knowledge of Windows and MS Office.Teleperformance PortugalTP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine With more than 12,000 employees from 111 nationalities, TP Portugal provides services in 35 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.
TP Portugal continues to grow. Join our team and find your place at TP
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