Quality Analyst

Há 1 mês


Porto, Portugal Carwow Group Tempo inteiro

.THE CARWOW GROUP Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That's why we are building the go-to destination for car-changing. Designed to reach drivers everywhere with our trail-blazing portfolio of personality-rich automotive brands; Carwow, Auto Express, evo, Driving Electric, and Car Buyer. What started as a simple reviews site is now one of the largest online car-changing destinations in Europe - over 10m customers have used Carwow to help them buy and sell cars since its inception. Last year we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines, and have an annual web content reach of over 350 million. WHY JOIN US? Shortlisted in the prestigious Culture 100 list of the top Growth companies to work for by Hyer; we also recently raised$52m in funding led by global venture capital firm Bessemer Venture Partners, an early backer of LinkedIn and Shopify, to accelerate our growth plans As pioneers, we're always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it's our responsibility to see possibility – building new experiences, launching new titles, and listening to drivers. Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do). Our team of 500 employees across the UK, Germany, Spain, and Portugal are revolutionising car-changing and we are fast expanding our mission across every single brand and country we operate in, so jump in WHAT YOU'LL DO This challenging position entails more than performing quality analysis and is all about breaking the barriers of current Quality Assessment practices: you'll be part of the decision-making process scaling the company's current quality practices and re-defining the future of quality at Carwow. As a Quality Analyst in Carwow's Training and Quality Team you'll: Assist multiple Carwow teams in the creation, implementation, and execution of quality practices including assessments; Highlight best practices and key areas for improvement to be used for agent performance improvement, internal process review, and training/coaching; Be actively involved indeveloping and delivering relevant and engaging coaching and training materials to address improvement opportunities detected; Make use of your uniquecross-team profile to disseminate best practices and successes across teams. You are expected to think critically about our own processes and ways of working and encouraged to suggest improvements


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