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We're looking for enthusiastic and multilingual German speakers to join our growing customer support teamThis exciting opportunity offers a hybrid work model, allowing you to work 2 days in our Braga office and enjoy the flexibility of working remotely for the remaining days.Why You'll Love This Role: Make a Difference Every Day: Be the first point of contact for our customers and a vital brand ambassador, ensuring their satisfaction with our home furnishing products.Hybrid Work-Life Balance: Experience the best of both worlds - collaborate with colleagues in our Braga office and enjoy the convenience of remote work.Competitive Compensation & Benefits Package: Earn a 1010 EUR gross monthly base salary with the potential to reach a gross annual income of 16 288,72 EUR including: 2 extra month salaries per year Meal Allowance (net): 7.23 EUR per day Transport Allowance: 20 EUR per month Plus 1000 EUR Signing/ Welcome Bonus Performance Bonus: 170 EUR per month Health Insurance: Provided since day 1 (free after 6 months) Growth & Development: Develop your communication and problem-solving skills while building a rewarding career in a dynamic industry.What You'll Do: Provide exceptional customer service through inbound calls in both German and English.Assist customers with product inquiries, potentially leading to closing sales.Resolve customer concerns related to deliveries, including tracking, troubleshooting issues, and stock availability.Offer technical support for account management and software functionality.Deliver accurate and timely responses to all customer inquiries.Maintain detailed records of customer interactions and actions taken.Who You Are: German Native Speaker (C2 Level): Fluency and exceptional command of the German language are essential.English Proficiency (B2 Level): Strong communication skills in English are required.Customer Service Experience (Preferred): Previous experience in a contact center or customer service role is a plus.Enthusiastic & Professional: You have a positive and helpful attitude, and enjoy building rapport with customers.Strong Communication & Interpersonal Skills: You can clearly explain complex information and build trust with customers.Problem-Solving Skills: You can think critically and find solutions to customer challenges.Computer Literate: Proficient in using computers and various software programs.Ready to Join Our Team?If you're a passionate and multilingual individual who thrives in a customer-centric environment, we encourage you to applyThis is a 6-month CDD (fixed-term) contract with the potential for extension based on performance.Please Note: German and English language proficiency will be assessed during the selection process.Start Date: June 12th, 2024 Schedule: Monday to Saturday, 7:30AM - 7:00PM (Rotational Shifts) with 2 days off per week (Sunday and 1 rotating day).Location: Hybrid - 2 days in the office (Braga, Portugal) and remote work for the remaining days.We look forward to hearing from you
