Assistant Housekeeping Manager

Há 2 dias

Porto, Portugal Cruise Academy Tempo inteiro

Founded in 2017 by seafarers for seafarers, Cruise Academy specializes in maritime training and shipboard recruitment for the global cruise sector.  We are MLC Certified and proudly audited and approved by the UK Maritime & Coastguard Agency.
Key Responsibilities Responsible for providing support to the Rooms Division Manager in the operation of housekeeping services within guest and crew areas.
They guarantee the deployment of company products, services and applications with a view to boosting engagement and delivering a guest-centric experience.
Responsible for ensuring guest satisfaction, providing support to teams in order to facilitate timely, effective and personalized resolutions, and reducing ship-specific post-cruise complaints.
They collaborate closely with the Rooms Division Manager and other shipboard leaders to identify and disseminate best practices and operational efficiencies.
Oversees the monitoring of housekeeping performance in accordance with the Quality Assurance strategy and company-issued standards.
Conduct daily inspections to guarantee consistent standards of cleanliness, sanitization, presentation and timely readiness of guest and crew areas.
Responsible for the resolution of any issues that arise and responding to guest enquiries related to Service Excellence.
They monitor guest feedback, and OBE information to identify trends that might compromise guest experience.
They support the Rooms Division Manager with the onboard Interior Design program, monitor public and crew area expenditures, and manage all housekeeping supplies efficiently.
Responsible for fostering a positive environment and for mentoring the Rooms Division team through coaching, training, and ongoing development.
They provide support for teammates' innovations and ideas for enhancing performance and collaborate with other department leaders throughout the development, approval, and implementation process.
Skills, Knowledge & Expertise 3+ years of progressive middle-management experience in a leading hospitality setting with operational management experience in Housekeeping operations.
Cruise ship experience in a similar role is preferred.
Demonstrated leadership capabilities with proven business and organizational planning, coordination, and execution.
Quality-driven with a passion for building a guest-centric operation, delivering quality service standards, and adopting successful problem resolution and trend evaluation techniques.
Knowledge of policies and practices involved in Public Health and Environment.
Ability to manage the international staff positively and productively by motivating, developing, and managing employees as they work.
Excellent command of the English language, both verbal and written.
Solid understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
Motivation to excel in all aspects of job duties and responsibilities.
Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
Ability to continuously surprise and delight guests throughout their cruise experience.
Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.
Contract 6:2 Rotation - 6 months onboard the ship followed by 2 months of vacation (contracts auto-renewed).
Single cabin

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