Salesforce Service Cloud Engineer, Mid
Há 1 mês
Job description On behalf of our Client, one of the world's most prestigious and innovative companies in the luxury industry, we are looking for a Salesforce Service Cloud Engineer, Mid.
Our Client
Our Client is the owner of prestigious Maisons distinguished by their craftsmanship, creativity, and technological innovation. Our Client's ambition is to nurture the unique heritage and values of its Maisons and businesses while enabling them to grow and prosper in a responsible, sustainable manner over the long term.
The new Lisbon Tech Centre
To leverage Lisbon's tech spirit and infuse it into its brand-new Tech Competence Centre, our Client is looking to reinforce its technical capabilities on state-of-the-art technology and respond to the growth of their business. Their Lisbon teams will be an extension of its central Group Platforms teams and will be fully integrated into the core technology workforce. They look forward to welcoming their TCC employees and onboarding them on an exciting adventure managing modern solutions and innovative technologies through global, scaled platforms to create business value with pace and agility.
Main responsibilities The Salesforce Software Engineer will operate within the Client Interactions area, part of Group Platforms. You will be joining a dynamic team where you will support our worldwide Salesforce initiatives that are aiming at delivering a tailored solution to our Customer Relation Centres (CRC) and all our client-facing teams. Our template is based on state-of-the-art solutions leveraging mainly Salesforce Service Cloud and Vonage CTI.
In collaboration with the Technology Team Lead, you are part of the team delivering successful features and automations that make the operational activities of our CRCs more efficient. You will develop new business functionalities and complex technical improvements to ensure the tool works properly while also ensuring a smooth integration of LiveChat capabilities.
Under the supervision of the Senior Software Engineer, you will work closely with the Business Analysts to engineer the solutions to business problematics and ensure that the delivery of the roadmap is done with a high-quality standard.
You have a good knowledge of Service Cloud solutions and have always in mind to deliver scalable and flexible solutions that allow us to onboard different Maisons within the same template.
Key Responsibilities
Develop custom solutions on the Salesforce platform using Apex, Visualforce, Lightning Web Components, and other programming languages and frameworks.
Participate in the complete application life cycle from technical design, architecture, development, testing, and deployment of high-quality Salesforce solutions using coding best practices.
Your client-centric mindset allows you to identify and recommend creative solutions to build extensions to the out-of-the-box capabilities of the platform.
Communicate and collaborate with other technical resources like architects, admins, configuration experts, and stakeholders regarding status, risks, and any technical issues.
You apply best practices in your developments and challenge solution designs from other software engineers/developers in the team.
You actively participate in Agile ceremonies and give constant updates of the evolution of the development of features in the sprint.
You ensure functional and technical health of features developed by your peers by cross-testing among the development team and being involved in all test phases.
You help support the team troubleshoot and deliver quality solutions to bugs raised in production.
Requirements and skills Bachelor's or Master's degree in information technology or computer science or equivalent experience.
Minimum 2 years of experience in Salesforce development, ideally with exposition to call-center solutions.
Salesforce certifications (Salesforce Developer 1 and 2, Service Cloud Consultant, Salesforce Administrator, super badges)
Strong technical knowledge of Salesforce products (ability to investigate and debug issues)
Proficiency in programming languages and frameworks relevant to Salesforce development (e.g., Apex, Java, JavaScript).
Excellent problem-solving, communication, and leadership skills.
Strong knowledge of Agile methodology, experience with Jira and Confluence suitable.
Previous exposure to test automation technologies and best practices is a plus.
Excellent proficiency in English.
Additional information Recruitment Process
FCamara is proud to provide feedback to all applicants. Our team will actively review all applications. If your application is selected, we will reach out to you for an informal introductory call.
It's important to be prepared for an English and a technical assessment during the evaluation journey.
Once you are considered a fit by our recruiting team and by our Client's team, you will be invited for a technical interview with team members.
Selected candidates will move to a final interview with the Hiring Manager and HR team. Additional rounds may be engaged on a case-by-case basis.
Shifts and Working Location
This position requires you to work from the office in Lisboa (Parque das Nações) 3x a week.
Applicants from outside of AML and international Applicants (EU, EEA, Brazil)
Although we prioritize applicants already living in Portugal, preferably in the Area Metropolitana de Lisboa, you are welcome to apply if you live in any country of the European Union, EEA, Switzerland, and Brazil.
If you are approved and live abroad, the Client is prepared to offer a comprehensive relocation package. This discussion will always take place when you are invited to join the team, along with the job offer.
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