Junior Application Support Engineer

Há 1 mês

Porto, Portugal Euronext Tempo inteiro

Junior Application Support Engineer
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Locations: Porto
Time Type: Full time
Posted on: Posted 30+ Days Ago
Job Requisition ID: R13632
Key Accountabilities

Be part of an internal Team associated to CA4U service (Corporate Actions Platform for Euronext CSDs);
Contribute on the Production schedule for CA4U Application Support service (24/5 support - Business Hours onsite, outside Business Hours on call);
Follow the best practices namely ITIL and ISO 20000;
Triage of incidents related to Corporate Action Platform (namely Megara Platform). Responsibilities include:

Resolve complicated incidents raised from 1st Level needing extensive system and application knowledge.
Maintain the functionality of the software by evaluating current hardware and software components supporting Megara Platform.
Support the Incident Manager in coordinating decisions for emergency fixes once assessed that a software fix is needed to resolve the incident.
Definition and setup of application alerts to be monitored by 1st level.
Technical configuration of Megara as listed in the relevant Configuration Matrix.
Manage the relationship with software vendor (Vermeg) and escalate to them as 3rd Level if solutions are not available.
Involved in all planned Megara platform software deployment tasks to assess the need for new technical configurations to be tested and impact on existing software CI, updating them within the CMDB if necessary.

Contribute to changes in Megara due to software CRs.
Contribute in the CAB. Responsible for upgrades of Megara Platform.
Contribute to the Problem Management process if problems are related to the application.
Identify trends and assess opportunities to improve processes and applications.
Collaborate with other back-office team members to ensure seamless business execution, reinforce positive morale, and uphold company values.
Raise and track issues and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders, and escalate to the appropriate level when required.
Establish and maintain credible, professional relationships with clients and internal business lines.
Solicit and respond to feedback while gaining commitment and support.

Your Profile

Background in areas related to troubleshooting.
Knowledge of Central Securities Depositary Environment and Corporate Actions processes is a plus.
Hungry: passionate about the job, motivated by challenges, willing to transform, hands-on, focused on delivery.
Strong sense of service, transparent in case of difficulties.
Logical.
Active listener with a structured and coherent speech, capable of communicating complex technical topics to a wide variety of audiences.
Demonstrated critical thinking and willingness for improvements.
Strong interpersonal skills, empathy, embrace Euronext culture.
Good written and spoken communication skills.
Ability to interact within a professional team.
Availability to travel.
Fluent in English; French and other European languages, including Portuguese, is a plus.
Knowledge of the Megara Platform, Openshift Platform, and microservices applications is a plus.

Euronext Values
Unity

We respect and value the people we work with.
We are unified through a common purpose.
We embrace diversity and strive for inclusion.

Integrity

We value transparency, communicate honestly, and share information openly.
We act with integrity in everything we do.
We don't hide our mistakes and learn from them.

Agility

We act with a sense of urgency and decisiveness.
We are adaptable, responsive, and embrace change.
We take smart risks.

Energy

We are positively driven to make a difference and challenge the status quo.
We focus on and encourage personal leadership.
We motivate each other with our ambition.

Accountability

We deliver maximum value to our customers and stakeholders.
We take ownership and are accountable for the outcome.
We reward and celebrate performance.

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.
Additional Information
This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent adding more tasks or projects.
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