Customer Support Specialist

3 semanas atrás


Porto, Portugal Devexperts Llc Tempo inteiro

dxFeed delivers financial markets information and services to banks, brokers, investment companies, trading platforms, and other professional and retail market participants. dxFeed is a subsidiary of Devexperts – a company that develops software for stock exchanges, brokers, and investment companies.
dxFeed's distributed team has significant experience in advanced market data compression, storage, retrieval, and transmission. 
Job DescriptiondxFeed B2C Support:
The project requires a Customer Support Specialist fluent in English and experienced in Support or Quality Assurance in FinTech. This team maintains an ecosystem of services that provides retail customers with a fail-safe market data stream. Our end-to-end solution allows accessing market data on a subscription basis in a variety of charting applications. 
Responsibilities:
Handling customer technical support cases, investigating, and resolving users' problems, escalating issues if necessary.Communicating directly with developers, analysts, QA, and other engineers for gaining extensive knowledge and expertise in FinTech.Creating, reviewing, and maintaining tutorials to help end-users with charting applications usage.Documenting common support procedures for future reference.Testing data integration into new applications and promptly reporting any found issues.FinTech industry increases the value of a specialist in the labor market by providing an opportunity to work directly with complicated trading systems.Education and training in the subject area.Opportunity to develop technical skills.Friendly team, which is always ready to support a trainee.QualificationsQualifications Key requirements: High level of communication and soft skills;High level of responsibility, time management and self-organization;English – C1, both spoken and written;High-stress tolerance;Diligence and ability to respond in a timely manner to the incoming flow of information (tickets, chats, etc.);Ability to work in an environment with frequently changing context;Strong analytical and problem-solving skills;Ability to stand one's ground and propose ideas that will improve the work of the entire team, and maybe the entire world;Self-motivation and desire to develop in FinTech.Additional skills considered an advantage: Work experience with foreign clients;Second language;Experience in working with issue-tracking systems (Zendesk, Jira);Experience in working with databases and writing SQL queries;Basic knowledge of Bash, Python;Understanding of data transmission network principles and main protocols. Knowledge of the OSI model;Experience in working with Linux/Unix (mainly debian-like)Stack Log management and CI – ElasticSearchDocumentation and content management – Confluence, Paligo, ZendeskWork in morning and evening shifts (details can be discussed);Work on public holidays;Willingness to take a large scope of responsibilities;Development and career growth.Life in Devexperts We will only achieve our mission if we live our culture. We start with becoming learners in all things—having a growth mindset. Then we apply that mindset to learning about our customers, being diverse and inclusive, working together as one, and—ultimately—making a difference in the world.
#J-18808-Ljbffr


  • Customer Support Specialist

    1 semana atrás


    Porto, Porto, Portugal Employment Pro Limited Tempo inteiro

    Customer Support Specialist (m/f/d) Porto Customer Support (Italian market)Porto Customer Support Specialist (m/f/d)Porto Customer Support (Italian market)Porto Totemic Holdings Limited is a financial services company. We specialise in personal financial management and offer a wide range of products and services including insurances; mortgage and debt...

  • Customer Support Specialist

    1 semana atrás


    Porto, Porto, Portugal Employment Pro Limited Tempo inteiro

    Customer Support Specialist (m/f/d) - Porto Customer Support (Italian market) - Porto Customer Support Specialist (m/f/d) - PortoCustomer Support (Italian market) - PortoTotemic Holdings Limited is a financial services company. We specialise in personal financial management and offer a wide range of products and services including insurances; mortgage and...


  • Porto, Portugal Employment Pro Limited Tempo inteiro

    Customer Support Specialist (m/f/d) - Porto Customer Support (Italian market) - Porto Customer Support Specialist (m/f/d) - PortoCustomer Support (Italian market) - PortoTotemic Holdings Limited is a financial services company. We specialise in personal financial management and offer a wide range of products and services including insurances; mortgage and...

  • Customer Support Specialist

    3 semanas atrás


    Porto, Portugal Employment Pro Limited Tempo inteiro

    Customer Support Specialist (m/f/d) - Porto Customer Support (Italian market) - Porto Customer Support Specialist (m/f/d) - PortoCustomer Support (Italian market) - PortoTotemic Holdings Limited is a financial services company. We specialise in personal financial management and offer a wide range of products and services including insurances; mortgage and...


  • Porto, Portugal Employment Pro Limited Tempo inteiro

    Customer Support Specialist (m/f/d) - PortoCustomer Support (Italian market) - PortoCustomer Support Specialist (m/f/d) - Porto Customer Support (Italian market) - Porto Totemic Holdings Limited is a financial services company. We specialise in personal financial management and offer a wide range of products and services including insurances; mortgage and...


  • Porto, Portugal tamigo Tempo inteiro

    **Make a difference and elevate your career by connecting our innovative SaaS solution to the market!**: tamigo goes beyond traditional Workforce Management to help our customers achieve their business goals. Customer Support is a central function at tamigo. We contribute to the digitalisation of Workforce Management and facilitate process improvements for...

  • Customer Support Specialist

    1 semana atrás


    Porto, Porto, Portugal Tn Portugal Tempo inteiro

    col-wideJob Description:ResponsibilitiesAre you open, communicative and love working with a diverse range of customers to help them with their IT challenges? Then join our Customer Support Team as a Customer Support Specialist (all genders), satisfying our customers by delivering an outstanding customer experience.Support our existing customers with their...

  • Customer Support Specialist

    2 semanas atrás


    Porto, Portugal Cpl Tempo inteiro

    **Customer Support Specialist - Dutch** We are looking for Customer Support Specialists for one of the leading global information technology consulting and business process services company based in Porto, Portugal. As a Customer Support Specialist, you will be responsible with the following: - Log incidents accurately and document all call information...

  • Customer Support Specialist

    3 semanas atrás


    Porto, Portugal Devexperts Llc Tempo inteiro

    Customer Support Specialist - Devexperts Career Company Description dxFeed delivers financial markets information and services to banks, brokers, investment companies, trading platforms, and other professional and retail market participants. dxFeed is a subsidiary of Devexperts – a company that develops software for stock exchanges, brokers, and investment...


  • Porto, Portugal Devexperts Llc Tempo inteiro

    Customer Support Specialist - Devexperts Career Company Description dxFeed delivers financial markets information and services to banks, brokers, investment companies, trading platforms, and other professional and retail market participants. dxFeed is a subsidiary of Devexperts – a company that develops software for stock exchanges, brokers, and investment...


  • Porto, Porto, Portugal SUPPORT PARENTSGISP Tempo inteiro

    German-speaking Banking Customer Support Advisor Work for an international leader in outsourced customer service which is partnering with a major German Bank looking to strengthen their German-speaking customer service operations in beautiful Porto – great location, fantastic shifts Your Role Handle all incoming contacts from customers of a banking company...

  • Customer Support Specialist

    1 semana atrás


    Porto, Porto, Portugal Teamviewer Tempo inteiro

    Responsibilities Are you open, communicative and love working with a diverse range of customers to help them with their IT challenges?Then join our Customer Support Team as a Customer Support Specialist (all genders), satisfying our customers by delivering an outstanding customer experience.Support our existing customers with their technical and accounting...

  • Customer Support Specialist

    1 semana atrás


    Porto, Porto, Portugal Teamviewer Gmbh Tempo inteiro

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Customer Support Specialist (all genders) Italy Porto, PT, Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and...

  • Customer Support Specialist

    1 semana atrás


    Porto, Porto, Portugal TeamViewer Tempo inteiro

    Responsibilities Are you open, communicative and love working with a diverse range of customers to help them with their IT challenges? Then join our Customer Support Team as a Customer Support Specialist (all genders), satisfying our customers by delivering an outstanding customer experience. Support our existing customers with their technical and accounting...

  • Customer Support Specialist

    1 semana atrás


    Porto, Porto, Portugal TeamViewer Tempo inteiro

    Responsibilities Are you open, communicative and love working with a diverse range of customers to help them with their IT challenges? Then join our Customer Support Team as a Customer Support Specialist (all genders) for the Italian market and satisfy our customers by delivering an outstanding customer experience. Support our existing customers in Italy...

  • Customer Support Specialist

    1 semana atrás


    Porto, Porto, Portugal Devexperts Llc Tempo inteiro

    dxFeed delivers financial markets information and services to banks, brokers, investment companies, trading platforms, and other professional and retail market participants. dxFeed is a subsidiary of Devexperts – a company that develops software for stock exchanges, brokers, and investment companies.dxFeed's distributed team has significant experience in...

  • Customer Support Specialist

    1 semana atrás


    Porto, Porto, Portugal Devexperts Tempo inteiro

    Company DescriptiondxFeed provides financial markets info and services to banks, brokers, investment firms, trading platforms, and other market participants. It is a subsidiary of Devexperts, a software developer for stock exchanges and brokers.Job DescriptiondxFeed B2C Support:This role needs a Customer Support Specialist fluent in English and experienced...


  • Porto, Portugal Antal Sp. z o.o. Tempo inteiro

    **Customer Support Specialist with Dutch - relocation to Porto, Portugal** For our client - a large international company from the BPO sector, we are looking for a Specialist with Dutch language, who will be eager to relocate to Porto, Portugal **Description**: The team is dedicated to helping customers of one of the largest mobile operation on theDutch...


  • Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

    Customer Care Specialist - 1st Level Support Fluent in German, based in Porto, Portugal- Address both internal and external customer queries regarding the organization's hardware and software products- Provide assistance, basic guidance, and solutions outlined in the guidelines; process quotes and orders- Strive for top-notch first contact resolution and...

  • Customer Support Specialist

    1 semana atrás


    Porto, Porto, Portugal TeamViewer Tempo inteiro

    TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control, and support devices. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.Our team is committed to quality and passionately leading the way in the fields of...