Customer Support Specialist

5 meses atrás

Porto, Portugal tamigo Tempo inteiro

**Make a difference and elevate your career by connecting our innovative SaaS solution to the market**:
tamigo goes beyond traditional Workforce Management to help our customers achieve their business goals.

Customer Support is a central function at tamigo. We contribute to the digitalisation of Workforce Management and facilitate process improvements for our customers. Our mission is to respond to customers’ queries in a friendly, professional, and efficient manner, always keeping their business objectives in mind.

As a Customer Support Specialist, you are the face of our product and help customers use tamigo in a way that adds most value to their business. You will be part of the Portuguese team, in contact with international and highly skilled Customer Support Specialists, who support customers in 12 languages across several European markets. You will be a key member of our Portuguese Customer Support team, assisting customers primarily in retail and hospitality to optimise their operations with tamigo.

With an increasing number of enterprise customers using tamigo, we want to help them use the product more effectively. As a Customer Support Specialist, you must be curious about our customers' businesses and needs, to ensure that you can give relevant responses and add value to the customer. At the same time, you will be part of an effort to broaden tamigo’s offerings to customers.

**This is what you’ll do**:

- Take ownership of the customers’ queries and provide complete and relevant product support to customers in the Portuguese market
- Actively advise and empower our customers to become better tamigo users
- Add value by making customers aware of add-ons and spotting commercial growth opportunities
- Be a product expert and important internal knowledge resource for the entire organisation
- Communicate and share knowledge among Customer Support Specialists across the different languages and markets
- Collaborate with the Sales department on product presentations for customers
- Provide cross-organisational customer intelligence
- Ensure that the Customer Support experience matches the overall strategy of tamigo
- Support the development of our self-service content
- Translate and support new product functionalities to Portuguese

**You have**:

- Native level Portuguese (spoken and written) and proficiency in written and spoken English
- A knack for taking a comprehensive view of customer queries and asking clarifying questions in order to deliver high-quality support
- A keen interest in becoming a product expert
- Strong mathematical abilities
- Confidence and experience in engaging with customers and stakeholders at all levels
- A passion for delivering effortless customer support to our customers
- A proactive mindset and the ability to collaborate with your immediate colleagues and across teams, including other countries.
- Excellent communication skills, particularly in writing
- Relevant university degree or equivalent

**It’s a big plus if you have**:

- Previous experience from customer support
- Experience from the IT industry, preferably SaaS
- A proven understanding of our customers’ workflows and business needs
- Speak an additional European language at a professional level

**What’s in it for you?**
- The opportunity to work closely with key stakeholders for well-known international brands
- An insider view on an international Software-as-a-Service (SaaS) organisation and business solution
- An exciting position in which you can have a significant impact and gain insight into all aspects of the business
- We value initiative and an entrepreneurial spirit, and we give you latitude to realise both
- We support your professional growth and emphasise training and development from day one
- A competitive package withhealth insurance
- We prioritise a healthy work-life balance and flexible work structures (mostly remote)
- Take a sneak peek at the product you will support You can book a free trial to our cloud-based Workforce Management Solution on our website. Sign up using ‘Candidato’ as your company name._ _We’d love to hear your thoughts on it _

**About us**:
Our culture is inclusive and informal, yet highly professional.
- tamigo is an equal opportunity employer, devoted to creating and maintaining an inclusive environment and empowering every employee to do their best. Therefore, we urge you to apply, regardless of age, gender identity, sexual orientation, ethnicity, religion, disability, or any other identity.**How to apply**:
Please note that you must have an EU work permit and a clean criminal record to be considered for the position.

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