Technical Support Engineer

Há 1 mês

Porto, Portugal Devexperts Llc Tempo inteiro

Technical Support Engineer (Tier 2 - S2L) - Devexperts Career Company Description Devexperts has been working for nearly two decades consulting and developing for the financial industry. We solve complex technological challenges facing the most well-respected financial institutions worldwide. For clients, our most important quality is our in-depth knowledge of the trading industry.
We specialize in the development of financial software and help financial industry firms grow, adapt, and gain a technological advantage by providing custom software solutions and sharing our FinTech expertise. We are committed to providing an individual approach to each customer, focusing on technical excellence and on delivering the best-in-class software products.
By becoming a part of Devexperts, you'll become a part of a company that fosters self-improvement and actively seeks out-of-the-box ideas. Our teams work together to create the next generation of financial software solutions. We welcome all candidates who believe, as we do, that innovation is grounded in education
Job Description We are looking for a Technical Support Engineer who will be responsible to ensure the best service satisfaction to our customers.
We expect the Technical Support Engineer to: working in 24/7 support schedulefinancial systems monitoring using proprietary monitoring systemsregistration and resolution of service requests, incidents, and problemassistance to DevOps engineers, developers, and QA engineerscommunicating with client and partner company representativesknowledge exchange with fellow colleagues Qualifications 2+ years' experience in UNIX/Linux (Ubuntu, RHEL will be a plus)advanced Windows userbasic knowledge of shell script languages awk, perl, etc.strong analysis, investigation, and troubleshooting skillsgood command of written and spoken English languageAdditional skills considered an advantage: understanding of ITIL/DevOps processes and routinesexperience with SQL-like command languageknowledge of Java programming languageexperience with trading/exchange/risk management software usageexperience with Atlassian software (JIRA, Confluence, FishEye, etc.)Bachelor's degree in Computer Science or professional secondary education related to network administrationWe welcome all candidates who believe, as we do, that innovation is grounded in education. Our teams work together, improving their skills to create the next generation of financial software solutions. Under this philosophy, Devexperts always supports and encourages employees to participate in events, attend trainings, and obtain professional recognition.
Life in Devexperts We will only achieve our mission if we live our culture. We start with becoming learners in all things—having a growth mindset. Then we apply that mindset to learning about our customers, being diverse and inclusive, working together as one, and—ultimately—making a difference in the world. Explore Office Follow us Facebook Twitter LinkedIn Instagram Youtube GitHub Behance Locations Bulgaria Germany Lithuania Portugal Turkey USA Company Devexperts Careers About the company Corporate blog News Contacts Copyright © 2003-2023 Devexperts Solutions IE Limited. Devexperts TM , DXtrade TM and dxFeed TM belong to Devexperts Solutions IE Limited or its affiliates ("Devexperts"). All rights reserved. Devexperts is a software business that provides software products and services. Devexperts does not provide any investment advice or brokerage services. Privacy Policy EULA
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