Senior Customer Success Manager
Há 1 mês
Docker is a remote first company with employees across Europe, APAC and the Americas that simplifies the lives of developers who are making world-changing apps. We raised our Series C funding in March 2022 for $105M at a $2.1B valuation. We continued to see exponential revenue growth last year. Join us for a whale of a ride
We are seeking a talented Senior Customer Success Manager to join our team. This role will support Docker's most strategic enterprise customers, acting as a trusted advisor and leading customer engagement, adoption and retention strategies.
Responsibilities
Set the overall vision and strategy for your enterprise customer base, maintain active engagement with senior stakeholders, and manage Docker executive relationships with customers.
Understand business and developer needs, align and execute tailored account success plans to drive value and customer satisfaction.
Manage communications with assigned accounts, involving other internal specialists as required on technical and commercial matters.
Work closely with the product team to manage product requests and feedback from strategic customers.
Run regular account reviews with customers to ensure the relationship remains healthy and share structured updates on product and service developments.
Educate customers about our product roadmap and undertake product training for users.
Identify accounts likely to churn based on usage data, customer engagement and gathered information. Develop strategies to retain and turn around these high-risk accounts.
Address escalating client issues with speed and urgency, orchestrating resources across the company as appropriate.
Driving product adoption and usage patterns.
Act as a trusted advisor to assigned clients, gaining a deep understanding of their business and helping them to derive maximum value from our solutions.
Qualifications
At least five years of demonstrated experience as an Enterprise Account Executive or Customer Success Manager with Fortune 500 accounts or equivalent experience.
Proven track record in relationship building, negotiating and influencing at executive levels (VP and above).
Experience working with a technical product or the aptitude to learn complex technical concepts.
Excellent verbal and written communication skills, with strong listening abilities.
High integrity, customer centricity and a team-first mentality.
Strong problem-solving skills and ability to work well under pressure in a fast-moving environment.
Ability to work in a matrix environment, collaborating with sales, product, customer support and technical services teams.
Self-drive, curiosity and a results-oriented attitude are a must.
Experience with sales and customer success tools (Salesforce, Gainsight, ChurnZero, Totango, Catalyst) is highly preferred.
What to expect in the first 30 days
You will be welcomed with a first-in-class onboarding experience, including equipment setup, a sweet swag package, and a collaborative training program.
Learn how to navigate through award-winning sales tools such as Salesforce, Gainsight, Looker, HighSpot and Docker.
Actively engage with senior stakeholders and manage relationships with clients.
Partner with CSMs to develop strategies to advocate for our customers.
By the end of your first month, you will have a proficient grasp of the tools and activities necessary to be successful in your role.
What to expect in the first 90 days
You will be confident in your craft and ready to fully immerse yourself in our customers' business needs, including on-site customer meetings (EU region and UK).
Gain in-depth knowledge of Docker's products and how they impact our customers.
Achieve an advanced understanding of tools, activities, and best practices to be successful in your role.
Confidently immerse yourself in our customers' business needs.
Continue efforts to improve messaging, processes, and activities.
Educate clients about our product roadmap and conduct product training for users.
Be ready to operate independently at full speed.
What to expect in the first year
Establish and maintain deep, strategic relationships with our most important customers, ensuring their long-term satisfaction and loyalty.
Consistently deliver value to our customers by understanding their business needs, aligning our products and services to meet those needs and demonstrating the ROI of Docker's solutions.
Act as the voice of the customer within Docker, providing critical feedback and insights to our product, marketing, and sales teams to improve our offerings and customer experience.
Develop and implement strategies to reduce churn and increase retention among our most strategic accounts, leveraging data-driven insights and customer feedback.
Drive high levels of product adoption and utilisation across your customer base, ensuring customers fully leverage Docker's capabilities to achieve their business goals.
Invest in your professional development through ongoing training, attending industry conferences and staying current with customer success best practices and trends.
Are you not sure if you qualify? Apply anyway; we hire candidates with diverse experience and backgrounds. Whether you are returning to work after a gap in employment or transitioning to the next step in your career path, we look forward to hearing from you.
Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be.
Due to the remote nature of this role, we are unable to provide visa sponsorship.
#LI-REMOTE
#J-18808-Ljbffr
-
Senior Customer Success Manager
4 semanas atrás
Lisboa, Portugal Nsec, S.A. Tempo inteiroSenior Customer Success Manager Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.Built on over a...
-
Senior Customer Success Manager, Iberia
4 semanas atrás
Lisboa, Portugal Feedzai Tempo inteiro.Feedzai is the world's first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today's most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction...
-
Senior Customer Success Manager, Iberia
4 semanas atrás
Lisboa, Portugal Feedzai Tempo inteiroFeedzai is the world's first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today's most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction...
-
Senior Customer Success Manager, Iberia
4 semanas atrás
Lisboa, Portugal Feedzai Tempo inteiro.Feedzai is the world's first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today's most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction...
-
Senior Customer Success Manager
2 meses atrás
Lisboa, Portugal Docker, Inc Tempo inteiroDocker is a remote first company with employees across Europe, APAC and the Americas that simplifies the lives of developers who are making world-changing apps. We raised our Series C funding in March 2022 for $105M at a $2.1B valuation. We continued to see exponential revenue growth last year. Join us for a whale of a ride!We are seeking a talented Senior...
-
Lisboa, Portugal Feedzai Tempo inteiroFeedzai is the world's first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today's most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction...
-
Senior Customer Success Manager, Iberia
4 semanas atrás
Lisboa, Portugal Feedzai Tempo inteiroFeedzai is the world's first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today's most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction...
-
Customer Success Manager
3 meses atrás
Lisboa, Portugal Salsify Tempo inteiroCome join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless,...
-
Customer Success Manager
3 meses atrás
Lisboa, Portugal Enghouse Tempo inteiro**Who We Are**: At Enghouse Interactive's Market Research and Communities unit, we are industry pioneers with over 50 years of experience. Our mission is to empower businesses, from private consultancies to multinational enterprises, with cutting-edge technology and services that enable the creation of powerful, custom insight solutions. **The Role and What...
-
Customer Success Manager
4 semanas atrás
Lisboa, Portugal Enghouse Tempo inteiro**Who We Are**: At Enghouse Interactive's Market Research and Communities unit, we are industry pioneers with over 50 years of experience. Our mission is to empower businesses, from private consultancies to multinational enterprises, with cutting-edge technology and services that enable the creation of powerful, custom insight...
-
Manager, Customer Success
3 meses atrás
Lisboa, Portugal PagerDuty Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! Why We Need You We are seeking an experienced and strategic leader to join our team as the Manager of Commercial Customer...
-
Principal Customer Success Manager
4 semanas atrás
Lisboa, Portugal Zendesk, Inc. Tempo inteiro.Job Description We are looking for a highly driven and motivated individual who is passionate about building strong relationships and providing a best-in-class customer experience. Our Senior Customer Success Managers (CSM) consult on a spectrum of Customer Support/Experience (CX) and Employee Experience (EX) solutions from the Zendesk SaaS suite with a...
-
Principal Customer Success Manager
3 semanas atrás
Lisboa, Portugal Zendesk, Inc. Tempo inteiro.Job DescriptionWe are looking for a highly driven and motivated individual who is passionate about building strong relationships and providing a best-in-class customer experience.Our Senior Customer Success Managers (CSM) consult on a spectrum of Customer Support/Experience (CX) and Employee Experience (EX) solutions from the Zendesk SaaS suite with a wide...
-
Customer Success Manager
Há 1 mês
Lisboa, Portugal Enghouse Systems Tempo inteiroEnghouse Interactive is looking for a CSM/ Technical Account Manager to join our team in Portugal!This is a remote role for candidates based out of Lisbon only.We are looking to hire experienced sales candidates with exposure to the contact center industry.Who We Are:At Enghouse Interactive's Market Research and Communities unit, we are industry pioneers...
-
Customer Success Manager
Há 4 dias
Lisboa, Portugal Enghouse Tempo inteiro.Enghouse Interactive is looking for a CSM/ Technical Account Manager to join our team in Portugal! This is a remote role for candidates based out of Lisbon only. We are looking to hire experienced sales candidates with exposure to selling contact center solutions to B2B clients.Who We Are:At Enghouse Interactive's Market Research and Communities unit, we...
-
Enterprise Customer Success Manager
3 meses atrás
Lisboa, Portugal Salsify Tempo inteiroCome join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless,...
-
Customer Success Manager
2 meses atrás
Lisboa, Lisboa, Portugal Match Profiler Tempo inteiroCustomer Success Manager (m/f) – Hybrid (Lisbon) Descrição da função Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for...
-
Senior Head Of Customer Success
2 meses atrás
Lisboa, Portugal Tn Portugal Tempo inteiro.Senior Head Of Customer SuccessLisboa Lisboa, Lisboa, Portugal col-wideJob Description: Senior Head of Customer SuccessLisbon, PortugalOLX Group – Operations /Full-time /HybridWe are looking for an experienced,- driven, passionate and highly collaborativeSenior Head of Customer Success for OLX Europe. Your mission will be to drive the success of our...
-
Customer Success Manager
2 meses atrás
Lisboa, Portugal Truphone Tempo inteiro.Customer Success Manager - Telecommunications & Technology | Truphone Careers Personal COMPANY Our story Offices Partner Security Careers Contact Customer Success Manager - Telecommunications & Technology Operations Location: Lisbon, Lisbon, Portugal Posted date: 10/20/2023 Type: Full-time 1GLOBAL - Seamless Connectivity, eSIM and IoT Solutions. Connect...
-
Customer Success Manager
2 meses atrás
Lisboa, Portugal Picus Tempo inteiro.Are you passionate about technology and enjoy explaining complex solutions in a way that everybody gets excited? If so, read on!About PicusPicus Security is a place where exceptional people gather to do their best work. We convert new ideas to exceptional solutions and great customer experiences. Bring passion and dedication to your job and there's no...
