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.Customer Success Manager - Telecommunications & Technology | Truphone Careers Personal COMPANY Our story Offices Partner Security Careers Contact Customer Success Manager - Telecommunications & Technology Operations Location: Lisbon, Lisbon, Portugal Posted date: 10/20/2023 Type: Full-time 1GLOBAL - Seamless Connectivity, eSIM and IoT Solutions. Connect your people and devices instantly, anywhere with our connectivity solutions. Manage mobile devices and numbers globally for banks, enterprises & IoT. 1GLOBAL ( ) isn't just another tech company - it's a powerhouse in the world of telecommunications. With a network spanning 15 offices across 12 countries, we're the go-to choice for the globe's biggest enterprises and B2B2C customers. From cutting-edge eSIM solutions to reliable physical SIM cards, seamless data roaming, and innovative voice and SMS recording services, we're at the forefront of it all. But that's not all. We've recently unveiled a game-changer: BetterRoaming ( ). This brand-new venture is your ticket to hassle-free and budget-friendly international roaming. We're not just keeping up, we're setting the pace. As the price leader in over 70 countries and counting, our growth is nothing short of meteoric. We're gearing up to take our brand to even greater heights The Role This is a Customer Success Manager role in the mobile service provider industry responsible for the operational customer experience of small and medium accounts, including service delivery (On-boarding / Project Management) and In-life / Service management during the complete contract life-cycle providing high quality service while exceeding customer expectations. He/She should have Mobile services experience, with strong external customers facing skills, customer services and project management. Require a self-starter who is able to operate independently and senior enough to represent 1GLOBAL on different customer facing situations. We are open to hire candidates in Lisbon, Warsaw, Madrid and Berlin. What you will do: On-Boarding of new or existing accounts / Project Management Ensure customer requirements align with contract and its execution Align comms, resources and plans with customer counterparts Use Project Management techniques to secure internal resources (PM, billing, device supply, networks, etc
