German Community Specialist – German

1 semana atrás


Lisboa, Lisboa, Portugal Red Frog Recruitment Tempo inteiro

German Community Specialist Role Summary You will be providing Community Specialist for a video streaming platform.
This role acts as a liaison between customers and resources across our client company, expediting the resolution of issues to empower customers to achieve the highest value and adoption of our software.
Focus on delivering on key results like first time resolution, efficiency and quality metrics Demonstrate ownership, high level of commitment and provide excellent support to stakeholders and Product Experts Demonstrate innovation and intuition in identifying and escalating areas requiring operational adaptation and/or improvement and working at a fast pace Requirements At least 12 months of direct customer service experience required, preferably in contact centers German level C1/C2 and English C1 Able to juggle multiple work streams at once Familiar with basic internet technologies (web, email, IM), software (browsers, common plug-ins, common websites) and terminology Excellent Written communication and organizational skills Benefits Pleasant and inspiring working atmosphere Opportunity to be part of a rapidly expanding global organization with irreproachable reputation Professional development and clear career path Training & development opportunities



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