German Community Expert

Há 6 dias


Lisboa, Lisboa, Portugal Red Frog Recruitment Tempo inteiro
German Community Expert

At Red Frog Recruitment, we are seeking a highly skilled German Community Expert to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer experiences in a dynamic and fast-paced environment.

This role acts as a liaison between customers and resources, expediting the resolution of issues to empower customers to achieve the highest value and adoption of our software.

Main Responsibilities:
  • Focusing on delivering key results such as first-time resolution, efficiency, and quality metrics.
  • Demonstrating ownership, commitment, and providing excellent support to stakeholders and Product Experts.
  • Identifying areas requiring operational adaptation and/or improvement and working at a fast pace.
Skill Requirements:
  • At least 12 months of direct customer service experience required.
  • German level C1/C2 and English C1 language proficiency.
  • A self-starter with strong attention to detail and ability to juggle multiple work streams.
  • Experience in Advertising, Media Planning, Copywriting, Social Media Campaign, and similar fields is a plus.
Working Conditions:
  • Monday – Saturday shifts from 7am- 7pm.
  • 1-year contract (Renewable each year).
  • On-site location in Lisbon, Alcântara.
Benefits:
  • Pleasant and inspiring working atmosphere.
  • Opportunity to be part of a rapidly expanding global organization.
  • Professional development and clear career path.
  • Competitive salary & relocation allowance.
  • Language bonuses, meal allowance, transportation allowance, yearly performance bonus, additional benefits, and more.


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