Service Manager
3 semanas atrás
With just over 7 years of experience in the Portuguese market, we share our DNA with more than 200 workers and position our offer according to 3 lines of service: Strategy (Outsourcing, NeXel, Team as a Service, Tech Academies); R&D (Bootcamps, POC, Tech Lab); Nearshore.
In ADENTIS, we focus on PEOPLE.
This is our emotional salary: Great Work-Life balance; Very flexible organizational routine; Health benefits (for you and your family); Team Building activities; Over 300 protocols to offer you great discounts in different areas; Continuous professional development sponsored by our Training and Certification Department; Regular feedback on your performance through a personalized plan; Comprehensive career plan and progression involving assertive performance reviews.
Responsibilities: We are seeking an IT Service Manager to oversee our Client's Data Center Services, including On Premise, Public Cloud, and Private Cloud solutions (SaaS, IaaS, PaaS).
The Service Manager will be responsible for defining and delivering services that meet business requirements and ensuring continuous service improvement.
Define and manage the service lifecycle, ensuring alignment with business needs and contractual obligations.
Ensure service quality through incident, problem, performance, and capacity management.
Act as the primary point of contact for the respective service or process.
Drive continuous service improvements and contribute to service transitions and development activities.
Identify and translate customer needs into commissionable IT services.
Implement and oversee process standards and policies.
Monitor IT service performance and delivery indicators.
Contribute to planning, budgeting, design, and alignment of service management processes.
Coordinate SLA/OLA creation, reviews, and updates.
Identify and publish service metrics.
Manage complex infrastructure solution installations or updates.
Support change-release processes and implementation of IT security guidelines.
Identify IT service problems and seek resolutions without impact to end users.
Stay updated on industry developments regarding IT Technology & Services and Solution Management.
Qualifications: Bachelor's degree in computer science/engineering, information technology, or relevant experience.
3-4 years of proven working experience as an IT Service Manager.
ITIL Training/Certification.
Working knowledge and experience in Service Management.
Knowledge of IT Infrastructure, Applications, and Cloud Technologies (AWS/Azure).
Strong presentation and communication skills.
Excellent problem-solving and critical thinking skills.
Ability to manage services in a fast-paced environment.
Lean/Agile certification is a plus.
If you want to be part of a real People First organization, join us
Send your CV to ******
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