Operations Manager Ecommerce

Há 5 dias


Lisboa, Lisboa, Portugal Bosch Service Solutions SA. Tempo inteiro

Job Description

  • We are seeking an experienced Ecommerce Operations Specialist to support our daily business operations in D2C sales channels for webshops and stores on marketplaces across Europe.
  • As a key member of our team, you will collaborate closely with Commercial managers, Country Operations teams, and the Head of Global E-Commerce Operations to ensure smooth communication between Bosch and e-commerce service providers.
  • You will be responsible for 2nd level e-commerce customer support, investigating and resolving complex issues that cannot be resolved by the 1st level support team or external partners.
  • Your tasks will include order management in ERP systems (SAP), consignment stock replenishment processing, and returns management between Bosch and e-commerce service providers.
  • You will also support regular invoicing and payment issue resolution as well as recurring reconciliation between Bosch and e-commerce service providers.


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