Ecommerce Operations Coordinator

Há 4 dias


Lisboa, Lisboa, Portugal Bosch Service Solutions Sa. Tempo inteiro

**Job Overview**

At Bosch Service Solutions Sa, we are seeking a highly motivated and organized individual to join our team as an Ecommerce Operations Specialist. As part of our global operations team, you will be responsible for supporting daily business operations in our direct-to-consumer (D2C) sales channel.

Main Responsibilities:

  • Collaborate closely with commercial managers, country operations teams, and head of global e-commerce operations to ensure smooth day-to-day operations.
  • Provide 2nd-level e-commerce customer support, working closely with Bosch user & customer care agents and managers to investigate and resolve complex issues.
  • Ensure effective communication between Bosch and e-commerce service providers (merchant of record, fulfillment service provider, etc.) and/or end-customers, depending on the business model.
  • Manage orders in our ERP system (SAP), process consignment stock replenishment, and handle returns between Bosch and e-commerce service providers or between Bosch and end-customers.
  • Support with regular invoicing and payment issues resolution, as well as recurring reconciliation between Bosch and e-commerce service providers.
  • Assist with account management, tracking open receivables and payables, and provide back-end support for promotions execution.

Requirements:

  • Min. 3-5 years of professional experience in e-commerce operations, logistics, or customer support.
  • Affinity to e-commerce and online sales, with strong written and verbal communication skills in English.
  • Ability to communicate effectively with customers and internal teams, with system knowledge including service CRMs (C4C, Salesforce, etc.), SAP, MS Office, and website/backend platforms (Shopify, CommerceTools, Amazon, ManoMano, eBay, Allegro).
  • Service-oriented, entrepreneurial thinking, and autonomous work style, with a logical thinker and continuous learning mindset.


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