Senior Customer Support And Devops Engineer
Há 3 dias
Senior Customer Support and DevOps Engineer page is loaded Senior Customer Support and DevOps Engineer Apply locations Lisbon, Portugal time type Full time posted on Posted 15 Days Ago job requisition id R-221546 Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Senior Customer Support and DevOps EngineerOverview
The Open API team is responsible for developing and managing innovative API-based products that open up Mastercard's card network data and adhere to Mastercard's Data & Tech Responsibility Principles. Hosted on the Mastercard Developers portal, these API services enable new use cases and solutions that create value for our cardholders and business partners.
The Open APIteam is looking for a Senior Support Engineer, Open API responsible for working closely with the customer on technical solutioning & managing the DevOps forTransaction Notifications API and Bin Lookup API projects.
The ideal candidate is passionate about the DevOps and customer solutions and support, highly motivated, intellectually curious, analytical, drives collaboration across multiple teams.
Role
As a Senior Support Engineer, Open API, you will:
• Act as primary point of contact during customer engagements.
• Own DevOps activity, engage with BizOps. Make sure there are relevant CI/CD pipelines, Alarms & Monitors along with documentation
• Collaborate cross-functionally within Mastercard e.g. Business Owners, Development Teams etc to provide outstanding client support. Advocate for the needs of clients to Open API leaders.
• Drive adoption of the Open API Platform, measured through platform usage and other KPIs.
• Onboard new customers, offer technical solutioning to customers.
• Achieve customer goals by providing proactive best practices, strategies and use cases.
• Possess a comprehensive understanding of Open API products and services.
• Possess strong presentation, verbal, and written communication skills.
All About You
The ideal candidate for this position offers:
• Proven track record of delivering technical support and solutions.
• Proficiency in managing the DevOps lifecycle (e.g. CI/CD pipeline, Configuration management, Incident Management, Logging and Monitoring, Backup & recovery.
• Working knowledge of tools like Jenkins, GITLab CI/CD, Splunk
• Ability to thrive in a fast-paced environment, handle a diverse workload, and meet aggressive deadlines.
• Must be confident and possess strong communication, listening, and interpersonal skills, with an ability to manage complex senior-level relationships and negotiations.
• Comfortable working with tech/product, data analysts and providing actionable insights and recommendations.
• Strong communication and stakeholder management skills involving Business Owners, Development Teams etc. Ability to guide teams.
• Ability to abide by Mastercard's security policies and practices.
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
• Abide by Mastercard's security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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