Senior Customer Support Engineer
1 semana atrás
.Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. Title and Summary Senior Customer Support EngineerOverview The Open API team is responsible for developing and managing innovative API-based products that open up Mastercard's card network data and adhere to Mastercard's Data & Tech Responsibility Principles. Hosted on the Mastercard Developers portal, these API services enable new use cases and solutions that create value for our cardholders and business partners. The Open API team is looking for a Senior Support Engineer, Open API responsible for working closely with the customer on technical solutioning & support, planning & execution of implementations, and ensure timely completion of project deadlines and milestones for Transaction Notifications API and Bin Lookup API. The ideal candidate is passionate about the customer solutions and support, highly motivated, intellectually curious, analytical, drives collaboration across multiple teams. Role As a Senior Support Engineer, Open API, you will: - Act as primary point of contact throughout customer lifecycle. - Collaborate cross-functionally within Mastercard e.G. Business Owners, Development Teams etc to provide outstanding client support. Advocate for the needs of clients to Open API leaders. - Drive adoption of the Open API Platform, measured through platform usage and other KPIs. - Onboard new customers, offer technical solutioning to customers. - Achieve customer goals by providing proactive best practices, strategies and use cases.- Possess a comprehensive understanding of Open API products and services.- Possess strong presentation, verbal, and written communication skills. - Build and maintain strong relationships with multiple contacts within the assigned customer base. - Project manage client initiatives – both internally and externally - Be the client advocate - managing the overall health of the client relationship by working across internal departments to ensure that client expectations and requirements are understood, and deliverables are met. All About You The ideal candidate for this position offers: - Proven track record of delivering technical support and solutions. Hitting renewal targets, driving incremental value, and retaining long-term client contracts
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Senior Customer Support Engineer
2 semanas atrás
Lisboa, Lisboa, Portugal MasterCard Tempo inteiroSenior Customer Support Engineer page is loaded Senior Customer Support Engineer Apply locations Lisbon, Portugal time type Full time posted on Posted 2 Days Ago job requisition id R Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure...
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Senior Customer Support Engineer
1 semana atrás
Lisboa, Portugal Mastercard Tempo inteiro.Senior Customer Support Engineer page is loaded Senior Customer Support Engineer Apply locations Lisbon, Portugal time type Full time posted on Posted 2 Days Ago job requisition id R-221544 Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible....
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Senior Customer Support Engineer
4 semanas atrás
Lisboa, Portugal Mastercard Tempo inteiroSenior Customer Support Engineer page is loaded Senior Customer Support Engineer Apply locations Lisbon, Portugal time type Full time posted on Posted 2 Days Ago job requisition id R-221544 Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using...
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Senior Customer Support Engineer
1 semana atrás
Lisboa, Portugal Mastercard Tempo inteiroSenior Customer Support Engineer page is loaded Senior Customer Support Engineer Apply locations Lisbon, Portugal time type Full time posted on Posted 2 Days Ago job requisition id R-221544 Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using...
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Senior Customer Support Engineer
1 semana atrás
Lisboa, Portugal Mastercard Tempo inteiroSenior Customer Support Engineer page is loaded Senior Customer Support Engineer Apply locations Lisbon, Portugal time type Full time posted on Posted 2 Days Ago job requisition id R-221544 Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using...
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Senior Customer Support Engineer
1 semana atrás
Lisboa, Portugal Mastercard Tempo inteiroSenior Customer Support Engineer page is loaded Senior Customer Support Engineer Apply locations Lisbon, Portugal time type Full time posted on Posted 2 Days Ago job requisition id R-221544 Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using...
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Senior Customer Support Engineer
2 semanas atrás
Lisboa, Lisboa, Portugal Mastercard Tempo inteiroSenior Customer Support Engineer page is loaded Senior Customer Support Engineer Apply locations Lisbon, Portugal time type Full time posted on Posted 2 Days Ago job requisition id R Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure...
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Senior Customer Support Engineer
2 semanas atrás
Lisboa, Lisboa, Portugal Mastercard Tempo inteiroSenior Customer Support Engineer page is loaded Senior Customer Support Engineer Apply locations Lisbon, Portugal time type Full time posted on Posted 2 Days Ago job requisition id R Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure...
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Senior Customer Support And Devops Engineer
Há 3 horas
Lisboa, Portugal Mastercard Tempo inteiroSenior Customer Support and DevOps Engineer page is loaded Senior Customer Support and DevOps Engineer Apply locations Lisbon, Portugal time type Full time posted on Posted 15 Days Ago job requisition id R-221546 Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple,...
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Senior Customer Support And Devops Engineer
Há 3 horas
Lisboa, Portugal Mastercard Tempo inteiroSenior Customer Support and DevOps Engineer page is loaded Senior Customer Support and DevOps Engineer Apply locations Lisbon, Portugal time type Full time posted on Posted 15 Days Ago job requisition id R-221546 Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart...
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Senior Customer Support Engineer
2 semanas atrás
Lisboa, Lisboa, Portugal Mastercard Tempo inteiroOur PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
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Senior Customer Support Engineer
4 semanas atrás
Lisboa, Lisboa, Portugal Mastercard Tempo inteiroOur PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
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Senior Customer Support Engineer
1 semana atrás
Lisboa, Portugal Mastercard Tempo inteiroOur PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
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Senior Customer Support Engineer
1 semana atrás
Lisboa, Portugal Mastercard Tempo inteiroOur PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
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Senior Customer Support Engineer
2 semanas atrás
Lisboa, Lisboa, Portugal Mastercard Tempo inteiroOur PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
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Senior Customer Support Engineer
2 semanas atrás
Lisboa, Lisboa, Portugal Mastercard Tempo inteiroOur PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
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Senior Customer Support Engineer
2 semanas atrás
Lisboa, Lisboa, Portugal Mastercard Tempo inteiroOur PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
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German-Speaking Customer Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal SUPPORT PARENTSGISP Tempo inteiroGerman-Speaking Customer Support Specialist Workster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform.Your Tasks:Communicate with customers using...
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German-Speaking Customer Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal SUPPORT PARENTSGISP Tempo inteiroGerman-Speaking Customer Support SpecialistWorkster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform.Your Tasks: Communicate with customers using...
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Senior Plant Quality Engineer
2 semanas atrás
Lisboa, Lisboa, Portugal Randstad Portugal Tempo inteiroSenior Plant Quality EngineerLisboa Lisboa, Lisboa, Portugal Our client is a reference company in the automotive industry that is looking for a Senior Plant Quality Engineer. responsabilidades chaveInitiate, lead and track progress of Customer and Internal 8-D Corrective and Preventive Actions. Participate on teams and assist with action as required;...
