Process Manager

2 meses atrás

Lisboa, Portugal Phiture Tempo inteiro

Job Description Family Description Corporate Services (AD) consists of executive, professional, and support services in the areas of general administration, facility and real estate management, health, security, and secretarial services as well as external affairs and information services. Comprises other enterprise-wide functions such as trainees.
Subfamily Description Change Management (CHM) comprises the preparation and support of different stakeholder groups / business units / teams with change management activities. Facilitates the introduction of new structures, processes, roles, and / or methodologies within Nokia.
How You Will Contribute And What You Will Learn Makes proposal for process performance targets & defines, implements and monitors the process performance metrics continuously.
Creates and implements e2e processes scope in own responsibility area and provides cross-functional inputs.
Identifies, analyses and defines continuous improvement initiative, optimization and automation of processes based on performance measures, benchmarking, customer feedback, lessons learned, audit etc.
Creates process development plan and execution roadmap (12-18 month) and long range plan (3 years).
Ensures that processes are sufficiently documented, are aligned with Nokia process architecture and common global process documentation guidelines.
Reviews & approves process documentation.
Ensures that processes and related IT solutions (tools & processes) meet the approved business requirements (targets, business requirements from process managers).
Creates, maintains and approves blueprints, user guides and working instructions.
Drives Process Management alignment with Information/Data management.
Supports process issues, acts as a specialist and gives support in a team.
Defines and executes trainings based on own area of expertise. Supports cross-functional trainings.
Creates process governance structure.
Key Skills And Experience Impact Impact is short-term and usually departmental/project in scope. Accountable for quality, accuracy and efficiency of own and/or team achievements. Actions and errors can have program, project, functional impact.
Scope & Contribution Individual Contributor: Performs and/or coordinates day-to-day activities to meet departmental/project objectives. Carries out root/cause analysis in more complex problems. Can develop and implement recommendations. Managerial/Supervisory: Direct supervisory responsibilities for people. Typically first level (and lowest level) of solid line management. Carries out variety of complex activities according to plan within broader area of responsibility, analyses problems. Decision-making typically according to established solutions.
Innovation Accepts responsibility for and demonstrates support for delegated decisions. Requires minimum supervision. Uses non standard approaches to resolving issues. Suggests improvements and seeks opportunities for innovation. Demonstrates initiative & adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations.
Communication Works to influence others to accept job function's view/practices and agree/accept new concepts, practices, and approaches. Requires ability to communicate with functional leadership regarding team & technical matters. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues. Has cross-cultural knowledge and global mindset.
Knowledge & Experience Management experience / Achieved advanced skills and knowledge within a specific professional discipline involving the integration of theory and principles with organisational practices and precedents. Typically requires 4-6 years relevant experience and/or a graduate equivalent (or higher) degree.
About Us Come create the technology that helps the world act together. Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.
What we offer Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality:
One of the World's Most Ethical Companies by Ethisphere.
Gender-Equality Index by Bloomberg.
Workplace Pride Global Benchmark.
At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed.

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