Workflow & It Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal F. Hoffmann-La Roche Gruppe Tempo inteiro

.Roche fosters diversity, equity and inclusion, representing the communities we serve.
When dealing with healthcare on a global scale, diversity is an essential ingredient to success.
We believe that inclusion is key to understanding people's varied healthcare needs.
Together, we embrace individuality and share a passion for exceptional care.
Join Roche, where every voice matters.The PositionWorkflow & IT Specialist (based in Lisbon)Roche Diagnostics, PortugalA healthier future.
It's what drives us to innovate.
To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.
Creating a world where we all have more time with the people we love.
That's what makes us Roche.As an engineer at Roche, you'll be working on challenges that have an impact on millions of people.
We have a wide range of departments where engineering expertise is business critical.
From developing new kinds of devices, maintaining our diagnostics machines in the field, setting up and keeping our production facilities running, to ensuring that our infrastructure enables all colleagues at Roche to pursue our common goal: to improve the lives of patients.The Opportunity:The WF&IT Specialist will be responsible for the installation and maintenance of pre-analytical systems and IT systems marketed by Roche according to customer and business requirements and needs, ensuring a high level of excellence in the service provided by Roche, actively collaborating in the evolution of the business and enabling the best user experience for our customers within microbiology, pathology and clinical chemistry laboratories in Portugal.Responsibilities:Conduct implementation projects using appropriate and efficient methodologies.
Maintain broad knowledge to effectively diagnose, solve and implement IT & Workflow solutions to support laboratory effectiveness and efficiency.Provide education, training and technical expertise on portfolio with demonstrations and configuration of IT products.
Prepare, install and configure the systems according to customer requirements and needs.Execute preventive maintenance, modifications and corrective actions of IT systems.
Provide on-site as well as phone support to customers regarding our IT solutions.Define and order interfaces between our instruments or Information Solutions and 3rd party host systems.
Advise on systems process optimisation and liaise with customers IT functions regarding IT policies, security standards, and other requirements that might impact the use of our solutions.Gather and analyse information to effectively support customers in their daily operations.
Analyse root causes of failures in the IT & Workflow solutions.Identify critical customer situations and report them internally.
Report quality and operational issues of systems and/or products to Roche support centers and initiate necessary actions


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