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Trainer/Quality Supervisor

2 meses atrás

Porto, Portugal Timeframe Tempo inteiro

Trainer/Quality Supervisor - in Portugal, PortoLocation: PortoThe Trainer/Quality Supervisor is responsible for developing and delivering training programs to ensure all team members possess the necessary skills to meet and exceed performance standards. This role also includes overseeing quality assurance processes to maintain high standards of service and operational efficiency.Key Responsibilities:Design, develop, and deliver comprehensive training programs for new hires and existing employeesEvaluate the effectiveness of training programs through assessments and feedbackMentor and coach employees to enhance their skills and performanceKeep training materials up-to-date with the latest standards and proceduresMonitor and assess the quality of work produced by the team to ensure client standardsAnalyze quality data and prepare reports to present to managementEngage in daily interaction and communication with customers and clients to understand and fulfill their needsEnsure a high level of customer satisfaction through proactive and solution-oriented communicationRequired Qualifications:Fluency in Portuguese, Spanish, and English are a mustBackground in commercial enterprise and/or a degree in business or similar; ideally, a few years ofexperience in a similar position in a customer service environmentStrong communication and presentation skillsExcellent organizational and time management abilitiesProficient in using training software and quality management toolsBenefits and Offers:Access to internal and external training programs to continuously enhance your skillsA lucrative bonus in addition to your base salaryA pleasant working environmentAutonomous working in a position of responsibilityIf you have a passion for delivering excellent training and quality assurance and thrive in a dynamic customer service environment, we look forward to hearing from you. Join our team and contribute to continuously improving our service quality and strengthening our customer relationships.Please send your resume to ****** or apply directly through our career page. We look forward to reviewing your application and potentially welcoming you to our team.#J-18808-Ljbffr