Trainer/quality Supervisor

8 meses atrás


Porto, Portugal timeframe Tempo inteiro

Are you passionate about bringing order to systems and processes?

Do you enjoy structured analyses, overseeing projects and working with the Quality team to optimise operational procedures?

Are you enthusiastic about growing the customer relationship and going the extra mile?

Then we want YOU as Customer Service Trainer/Quality Supervisor to strengthen our team in Matosinhos.

**Your tasks**:

- You will be responsible for controlling productivity, quality and training
- You will support the project team leaders in their daily business
- You will manage our clients‘ requirements and their internal implementation
- You will create presentations for management
- You will lead the implementation of new services

**Your profile**:

- You have a background in commercial enterprise and/or a degree in business or similar and ideally you will have a few years of experience in a similar position in a call center environment.
- You have strong social and communication skills.
- You are fluent in Portuguese, English and Spanish.
- Knowledge of German, Spanish or other languages is a plus.
- You can work independently and are highly organized
- You are confident, flexible and resilient.
- Excellent Microsoft Office skills are absolutely necessary.

**What we offer**:

- An exciting task in a dynamic and integration in a multi-lingual & interesting team.
- A lucrative bonus in addition to your base salary.
- A pleasant working environment.
- Autonomous working in a position of responsibility.
- Opportunities for further training and development.

We look forward to meeting you



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