Trainer/quality Supervisor

7 meses atrás


Porto, Portugal timeframe Tempo inteiro

Are you passionate about bringing order to systems and processes?

Do you enjoy structured analyses, overseeing projects and working with the Quality team to optimise operational procedures?

Are you enthusiastic about growing the customer relationship and going the extra mile?

Then we want YOU as Customer Service Trainer/Quality Supervisor to strengthen our team in Matosinhos.

**Your tasks**:

- You will be responsible for controlling productivity, quality and training
- You will support the project team leaders in their daily business
- You will manage our clients‘ requirements and their internal implementation
- You will create presentations for management
- You will lead the implementation of new services

**Your profile**:

- You have a background in commercial enterprise and/or a degree in business or similar and ideally you will have a few years of experience in a similar position in a call center environment.
- You have strong social and communication skills.
- You are fluent in Portuguese, English and Spanish.
- Knowledge of German, Spanish or other languages is a plus.
- You can work independently and are highly organized
- You are confident, flexible and resilient.
- Excellent Microsoft Office skills are absolutely necessary.

**What we offer**:

- An exciting task in a dynamic and integration in a multi-lingual & interesting team.
- A lucrative bonus in addition to your base salary.
- A pleasant working environment.
- Autonomous working in a position of responsibility.
- Opportunities for further training and development.

We look forward to meeting you



  • Porto, Portugal timeframe Tempo inteiro

    **Trainer/Quality Supervisor - in Portugal, Porto** Location: Porto The Trainer/Quality Supervisor is responsible for developing and delivering training programs to ensure all team members possess the necessary skills to meet and exceed performance standards. This role also includes overseeing quality assurance processes to maintain high standards of...


  • Porto, Portugal timeframe Tempo inteiro

    **Are you passionate about bringing order to systems and processes?** **Do you enjoy structured analyses, overseeing projects and working with the Quality team to optimise operational procedures?** **Are you enthusiastic about growing the customer relationship and going the extra mile?** **Then we want YOU as Customer Service Trainer/Quality Supervisor to...

  • Quality Supervisor

    3 meses atrás


    Porto, Portugal CJR Renewables Tempo inteiro

    At CJR Renewables we don't just generate energy. We are energy! CJR Renewables is an international company operating in the renewable energy market, we are proud to be one of the leading companies in the world offering turnkey solutions. Present in more than 25 countries, we develop EPC solutions for solar and wind energy production, through the work of our...


  • Porto, Porto, Portugal Recruitment Direct Tempo inteiro

    **Job Overview:**We are seeking a skilled Swedish Language Trainer to join our team at Recruitment Direct. As a key member of our organization, you will be responsible for delivering high-quality training sessions to new hires in Riga, Latvia.**Key Responsibilities:Conducting pre-process and process training sessions to ensure new hires are ready for their...


  • Porto, Porto, Portugal Recruitment Direct Tempo inteiro

    We are seeking a skilled German Speaking Trainer to join our team at Recruitment Direct. This role is ideal for an experienced professional looking to advance their career in training and development within the customer service industry.About the Job:The successful candidate will be responsible for delivering high-quality training sessions to new hires,...

  • Housekeeping Supervisor

    4 semanas atrás


    Porto, Porto, Portugal The Social Hub Group Tempo inteiro

    Job Summary: We are seeking a highly organized and detail-oriented Housekeeping Supervisor to join our team at The Social Hub Group. As a key member of our facilities team, you will be responsible for ensuring the cleanliness and maintenance of our hotel and student rooms.Key Responsibilities:Coordinate cleaning activities with external partners to ensure...


  • Porto, Portugal Mystic Cruises Tempo inteiro

    **Company Description** Mystic Cruises is a leading expedition ocean cruise line that offers an intimate and eco-friendly way to explore some of the most breathtaking destinations in the world. We provide a five-star service that brings our guests up close and personal with the beauty of nature, from Antarctica to the Arctic region, Northern Europe to the...

  • Electrical Supervisor

    5 meses atrás


    Porto, Portugal DH Group - Recruitment & Building Tempo inteiro

    READ, WRITE AND SPEAK ENGLISH IS MANDATORY **Job Description**: The Electrical Supervisor is a role responsible for managing the manpower subcontractors or in direct hiring, executing the electric construction activity under the responsibility of Electrical Superintendent. He is responsible to supervise the compliance with HSE requirements and quality...

  • Mechanical Supervisor

    5 meses atrás


    Porto, Portugal DH Group - Recruitment & Building Tempo inteiro

    READ, WRITE AND SPEAK ENGLISH IS MANDATORY **Job Description**: The Mechanical Supervisor is a role responsible for managing the manpower subcontractors or in direct hiring, executing the mechanical construction activity under the responsibility of Mechanical Superintendent. He is responsible to supervise the compliance with HSE requirements and quality...

  • E&i Supervisor

    5 meses atrás


    Porto, Portugal DH Group - Recruitment & Building Tempo inteiro

    READ, WRITE AND SPEAK ENGLISH IS MANDATORY **Job Description**: The E&I Supervisor is a role responsible for managing the manpower subcontractors or in direct hiring, executing the mechanical construction activity under the responsibility of E&I Superintendent. He is responsible to supervise the compliance with HSE requirements and quality control policies...

  • Piping Supervisor

    5 meses atrás


    Porto, Portugal DH Group - Recruitment & Building Tempo inteiro

    READ, WRITE AND SPEAK ENGLISH IS MANDATORY **Job Description**: The Piping Supervisor is a role responsible for managing the manpower subcontractors or in direct hiring, executing the piping construction activity under the responsibility of piping Superintendent. He is responsible to supervise the compliance with HSE requirements and quality control...


  • Porto, Portugal DH Group - Recruitment & Building Tempo inteiro

    READ, WRITE AND SPEAK ENGLISH IS MANDATORY **Job Description**: The Instrumentation Supervisor is a role responsible for managing the manpower subcontractors or in direct hiring, executing the instrumentation construction activity under the responsibility of Instrumentation Superintendent. He is responsible to supervise the compliance with HSE requirements...


  • Porto, Portugal Teleperformance Tempo inteiro

    What you can expect Are you focused on continuous improvement and standardization of working procedures? Are you analytical and keen on finding the root cause of performance issues? Do you like to help people develop their skills and achieve the best results possible? Then you are the Quality Analyst that we are looking for! What you'll do Monitoring...

  • NOC Supervisor

    4 semanas atrás


    Porto, Porto, Portugal Five9 Inc. Tempo inteiro

    Lead NOC Supervisor at Five9 Inc.Five9 Inc. is seeking a highly skilled and experienced NOC Supervisor to join our team. As a key member of our Network Operations Center, you will be responsible for leading a team of NOC Technicians and Analysts in providing 24/7/365 days a year service to our internal and external customers.Key Responsibilities:Supervise...

  • Housekeeping Supervisor

    4 meses atrás


    Porto, Portugal The Social Hub Group Tempo inteiro

    As a Housekeeping Supervisor, you should be flexible in your daily routine as The Social Hub is an ever-changing vibrant hotel. Your job is to ensure excellent cleanliness and spot on rooms. You should be used to a flexible working routine and have great communication skills.Your mission, should you choose to accept:You will be reporting directly to the...


  • Porto, Portugal DH Group - Recruitment & Building Tempo inteiro

    READ, WRITE AND SPEAK ENGLISH IS MANDATORY **Job Description**: The Steel Structure Supervisor is a role responsible for managing the manpower subcontractors or in direct hiring, executing the Steel Structure construction activity under the responsibility of Steel Structure Superintendent. He is responsible to supervise the compliance with HSE requirements...

  • NOC Supervisor

    4 semanas atrás


    Porto, Porto, Portugal Five9 Tempo inteiro

    Lead NOC Supervisor Opportunity at Five9Five9 is a leading provider of cloud contact center software, and we're seeking a highly skilled NOC Supervisor to join our team. As a key member of our Network Operations Center, you'll play a leading role in maintaining our Cloud Call Center Services and Application Delivery.Key Responsibilities:Supervise and develop...


  • Porto, Portugal DH Group - Recruitment & Building Tempo inteiro

    READ, WRITE AND SPEAK ENGLISH IS MANDATORY **Job Description**: The Pipeline Mechanical Supervisor is responsible for managing a subcontractor or direct resources of one single mechanical phase, under the responsibility of the Pipeline Mechanical Superintendent. He is responsible to supervise the compliance with HSE requirements and quality control policies...

  • NOC Supervisor

    4 semanas atrás


    Porto, Porto, Portugal Five9 Tempo inteiro

    Lead NOC Supervisor at Five9Five9 is a leading provider of cloud contact center software, bringing innovation to customers worldwide. We're seeking a skilled NOC Supervisor to lead our Network Operations Center team in maintaining our Cloud Call Center Services and Application Delivery.Key Responsibilities:Supervise and develop NOC staff, making hiring...

  • NOC Supervisor

    4 semanas atrás


    Porto, Porto, Portugal Five9 Tempo inteiro

    Job Title: NOC SupervisorFive9 is seeking a highly skilled NOC Supervisor to lead our Network Operations Center team in maintaining our Cloud Call Center Services and Application Delivery. As a key member of our technical operations team, you will be responsible for supervising and developing NOC staff, making hiring recommendations, and coordinating NOC...