Excellent Customer Service Trainer for Financial Services

2 semanas atrás


Porto, Porto, Portugal Recruitment Direct Tempo inteiro

About the Role

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This position is ideal for a skilled trainer with experience in customer service and a strong background in training delivery. As a Swedish Speaking Trainer, you will be responsible for conducting training sessions for new hires to ensure they are equipped with the necessary skills and knowledge to excel in their roles.

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Key Responsibilities

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  • Deliver high-quality training sessions to new hires, focusing on project knowledge and skills development.">
  • Continuously update teams on project knowledge using various effective learning methods.">
  • Run post-knowledge tests (PKTs) and gather evidence to assess and improve knowledge retention.">
  • Support operational excellence by ensuring the workforce is skilled and informed, maintaining high service standards.">
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Requirements

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To qualify for this role, you must have:

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  • Language Proficiency: Advanced Swedish (C1 level) and strong English (B2 or better) for both verbal and written communication.">
  • Relevant Work Experience: At least 2 years of experience as a Trainer, preferably within customer service environments in fintech or banking.">
  • Communication Skills: Strong interpersonal and communication skills, along with experience working collaboratively in teams.">
  • Customer Service Knowledge: Background in managing customer service programs (retail experience is a plus).">
  • Presentation Skills: Proven ability to deliver effective presentations and trainings.">
  • Organizational and Planning Skills: Ability to organize and manage training schedules effectively.">
  • Group Dynamics Awareness: Understanding diversity within teams and how to manage group dynamics.">
  • Tech-Savviness: Competence in MS Office applications like Word, Excel, and PowerPoint.">
  • Analytical and Results-Oriented Approach: Ability to analyze performance data and strive for measurable results.">
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What We Offer

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In exchange for your expertise, we offer a competitive salary of €2000 gross per month. If you are a motivated and experienced trainer looking for a new challenge, please apply for this exciting opportunity.

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