Excellent Customer Service Trainer for Financial Services
2 semanas atrás
About the Role
">This position is ideal for a skilled trainer with experience in customer service and a strong background in training delivery. As a Swedish Speaking Trainer, you will be responsible for conducting training sessions for new hires to ensure they are equipped with the necessary skills and knowledge to excel in their roles.
">Key Responsibilities
">- ">
- Deliver high-quality training sessions to new hires, focusing on project knowledge and skills development.">
- Continuously update teams on project knowledge using various effective learning methods.">
- Run post-knowledge tests (PKTs) and gather evidence to assess and improve knowledge retention.">
- Support operational excellence by ensuring the workforce is skilled and informed, maintaining high service standards.">
Requirements
">To qualify for this role, you must have:
">- ">
- Language Proficiency: Advanced Swedish (C1 level) and strong English (B2 or better) for both verbal and written communication.">
- Relevant Work Experience: At least 2 years of experience as a Trainer, preferably within customer service environments in fintech or banking.">
- Communication Skills: Strong interpersonal and communication skills, along with experience working collaboratively in teams.">
- Customer Service Knowledge: Background in managing customer service programs (retail experience is a plus).">
- Presentation Skills: Proven ability to deliver effective presentations and trainings.">
- Organizational and Planning Skills: Ability to organize and manage training schedules effectively.">
- Group Dynamics Awareness: Understanding diversity within teams and how to manage group dynamics.">
- Tech-Savviness: Competence in MS Office applications like Word, Excel, and PowerPoint.">
- Analytical and Results-Oriented Approach: Ability to analyze performance data and strive for measurable results.">
What We Offer
">In exchange for your expertise, we offer a competitive salary of €2000 gross per month. If you are a motivated and experienced trainer looking for a new challenge, please apply for this exciting opportunity.
">#J-18808-Ljbffr
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