Ux Researcher

2 semanas atrás


Lisboa, Portugal Sitel Corp. Tempo inteiro

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for over 750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Job SummaryWe are looking for an experienced UX Researcher in the EMEA region, located in Lisbon, (UTC+1 time zone) to join our globally distributed AI department. You will play a crucial role in shaping the future of CX and driving the success of our GenAI-powered products by understanding the needs, behaviors, and pain points of our users.
We are seeking an experienced and user-centric UX Researcher with a passion for exploring user insights and deep familiarity with AI-powered solutions. As a UX Researcher at Foundever, you will have a direct impact on designing user-centric products by conducting and leading research initiatives for all of our products, with a deeper focus on our GenAI-powered offerings, ensuring our solutions resonate with users and add significant value. You will collaborate closely with Design, Product, and Engineering teams to develop research strategies that inform and inspire user experience decisions and product direction. You will also occasionally travel to our multiple site locations to run on-field research, as agreed to with your manager. Your insights will guide the development of AI solutions that enhance customer interactions and provide seamless user experiences for our 170,000 associates.
Primary Job ResponsibilitiesPlan, design, and conduct qualitative and quantitative user research to understand user needs, behaviors, and motivations.Synthesize research findings into clear insights that help shape product and design decisions.Collaborate closely with product managers, designers, engineers, and other stakeholders to ensure research findings are translated into impactful solutions.Develop and maintain a deep understanding of our users by leveraging various research methods, such as interviews, usability testing, surveys, and ethnographic studies.Generate insights that both fuel ideation and evaluate designs.Advocate for user-centered design principles throughout the product development process.Lead workshops and ideation sessions with cross-functional teams to bring user perspectives to the forefront.Establish, implement and maintain best practices for UX research to ensure consistent, high-quality outcomes.Build and maintain a repository of user insights to help guide and educate other teams.Stay informed of emerging research trends, tools, and methods, particularly in the areas of AI and CX.RequirementsExperience 4+ years experience, using both qualitative and quantitative research methodologies.Proven track record of successfully delivering impactful insights for digital products, preferably in a technology-driven environment.Exceptional written and verbal communication skills, with the ability to present research findings effectively to different audiences.Experience managing multiple priorities simultaneously without sacrificing quality or deadlines.Experience conducting research in complex problem spaces such as customer service or enterprise solutions.This would be considered as a plus: Strong understanding of user-centered design principles and methodologies.Expertise in tools or methods for conducting accessibility research.Experience with creative workshop design.Education Degree in Human-Computer Interaction, Sociology, Psychology, Anthropology, Cognitive Sciences, or equivalent experience.
Languages Excellent conversational and written knowledge in English (C1 level minimum). French or Spanish language skills are a bonus.
Our offerImpactful work. The opportunity to contribute to the development of cutting-edge AI technologies that will shape the future of CX.
Professional growth. Continuous learning and development opportunities in a dynamic, remote work environment.
Competitive compensation. Attractive salary and benefits package.
Collaborative environment. A supportive team culture with opportunities for occasional travel for training and industry events.
NoteThank you for your interest in joining Foundever. Due to the high number of applications we receive, only shortlisted candidates will be contacted. We appreciate your understanding.

#J-18808-Ljbffr


  • Senior UX Researcher

    4 semanas atrás


    Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

    Senior UX ResearcherWe are seeking a highly skilled Senior UX Researcher to join our team in Portugal. As a Senior UX Researcher, you will be responsible for conducting research and analysis to inform the design and creation of digital products and systems.Key Responsibilities:Plan, conduct, and analyze qualitative and quantitative research to understand...

  • Ux Researcher

    1 semana atrás


    Lisboa, Portugal Sitel Tempo inteiro

    We are looking for an experienced UX Researcher in the EMEA region, located in Lisbon, (UTC+1 time zone) to join our globally distributed AI department. You will play a crucial role in shaping the future of CX and driving the success of our GenAI-powered products by understanding the needs, behaviors, and pain points of our users.We are seeking a...

  • Senior UX Researcher

    5 meses atrás


    Lisboa, Portugal Springer Nature Tempo inteiro

    Lisbon, Portugal - Hybrid Permanent UX / UI Designer At least 5 years of experience - Senior Requires work permit **Language(s)**: Required English - Nice to have Portuguese SKILLS **Must have**: Qualitative Research User Research **Other Required**: User Testing **Nice to have**: Design Leadership DESCRIPTION Senior UX Researcher - Content...

  • UX Researcher

    5 meses atrás


    Lisboa, Portugal Better Collective AS Tempo inteiro

    Better Collective is a leading sports betting media group that strives to offer sports fans entertaining and trustworthy betting experiences. As we continue to grow our global presence, we are looking for a UX Researcher to join our team in Lisbon, Portugal. **The Role**: As a UX Researcher at Better Collective Lisbon, you will become a crucial part of our...

  • Senior UX Researcher

    5 meses atrás


    Lisboa, Portugal Dashlane Tempo inteiro

    **About Dashlane** Dashlane's mission is to make security simple for millions of organizations and their people. We empower businesses of every size to protect company and employee data while helping everyone easily log in to the accounts they need—anytime, anywhere. Over 17 million users and 20,000 businesses in 180 countries use Dashlane for a faster,...


  • Lisboa, Lisboa, Portugal CI&T Tempo inteiro

    Job Summary: We are seeking a highly skilled Senior UX Researcher to join our team in Portugal. As a key member of our UX team, you will be responsible for conducting research and analysis to inform the design and creation of digital products and systems.Key Responsibilities:- Plan, conduct, and analyze qualitative and quantitative research to understand...

  • UX Researcher

    2 semanas atrás


    Lisboa, Lisboa, Portugal iTRecruiter Tempo inteiro

    Key Responsibilities: Conduct thorough research to identify user needs and behaviors.Requirements: Strong analytical and problem-solving skills.About the Role: We are seeking a UX Researcher to join our team. The successful candidate will be responsible for conducting user research to inform design decisions.

  • Senior UX Researcher

    5 meses atrás


    Lisboa, Portugal Malwarebytes Tempo inteiro

    Malwarebytes believes that when people and organizations are free from threats, they are free to thrive. Founded in 2008, CEO Marcin Kleczynski had one mission: to rid the world of malware. Today, Malwarebytes has grown beyond malware remediation to ensuring cyberprotection for every one, providing device protection, privacy, and prevention solutions in the...


  • Lisboa, Lisboa, Portugal CI&T Tempo inteiro

    About CI&TWe partner with the world's most valuable brands to build digital solutions that transform businesses. With a 29-year track record of accelerating business impact through complete and scalable digital solutions, we unlock top-line growth, improve customer experience, and drive operational efficiency.Job SummaryWe are seeking a Senior UX Researcher...

  • Ux Researcher

    2 semanas atrás


    Lisboa, Portugal Sitel Corp. Tempo inteiro

    Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for over 750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless...

  • Staff UX Researcher

    5 meses atrás


    Lisboa, Portugal PandaDoc Tempo inteiro

    As a Staff Researcher at PandaDoc, you will play an integral role within our Research team, assuming a crucial position in our organization's strategic landscape. You will contribute to continuous discovery efforts and lead strategic projects. Your expertise will be instrumental in refining our research processes and operations and elevating team...


  • Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

    Job Title: UX ResearcherJob Summary:At Sitel Corp., we are seeking a UX Researcher to join our team. As a UX Researcher, you will play a crucial role in shaping the future of customer experience by understanding user needs, behaviors, and pain points. You will work closely with cross-functional teams to develop research strategies that inform and inspire...


  • Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

    About Sitel Corp.Sitel Corp. is a global leader in the customer experience (CX) industry, with 170,000 associates across the globe. We are the team behind the best experiences for over 750 of the world's leading and digital-first brands.Job SummaryWe are seeking an experienced UX Researcher to join our globally distributed AI department in the EMEA region,...

  • Product Researcher

    4 semanas atrás


    Lisboa, Lisboa, Portugal Joom Tempo inteiro

    Product ResearcherJoom Marketplace is a global e-commerce platform that aims to make shopping easy and entertaining. We are looking for a skilled Product Researcher to join our team and contribute to the development of our products and services.Key Responsibilities:Conduct product research, including UX and CX, from setting research questions to preparing...


  • Lisboa, Portugal Ci&T Tempo inteiro

    We partner with the world’s most valuable brands to build digital solutions that transform businesses. As a digital native, we bring a 29-year track record of accelerating business impact through complete and scalable digital solutions. With a global presence of 6,000+ professionals in strategy, research, data science, design and engineering, we unlock...


  • Lisboa, Lisboa, Portugal Sitel Tempo inteiro

    Key Responsibilities:Conduct and lead research initiatives to inform user experience decisions and product direction.Collaborate closely with Design, Product, and Engineering teams to develop research strategies.Travel to site locations to run on-field research, as agreed with your manager.About the Role:We are seeking a user-centric UX Researcher with a...

  • Senior Ux Researcher

    4 semanas atrás


    Lisboa, Portugal Emma The Sleep Company Tempo inteiro

    Senior UX Researcher - Maternity Leave Coverage (Temporary) ContratoDuring the unfixed term contract , you will:Work closely with product teams to identify research topics.Combine strategic visioning and analytical activity, moving between macro trends and micro trends in Emma Product systems and experiences, and developing empirically substantiated points...


  • Lisboa, Portugal Ci&T Tempo inteiro

    We partner with the world’s most valuable brands to build digital solutions that transform businesses. As a digital native, we bring a 29-year track record of accelerating business impact through complete and scalable digital solutions. With a global presence of 6,000+ professionals in strategy, research, data science, design and engineering, we unlock...

  • Product Researcher

    2 meses atrás


    Lisboa, Portugal Joom Tempo inteiro

    Joom Marketplace is a platform for shopping from all over the world. Joom Marketplace helps consumers to make shopping easy and entertaining and provides access to high quality goods from around the world. Currently, the team is developing the direction of product research. We are looking for a researcher who will help us with regular testing of new product...

  • User Experience Researcher

    1 semana atrás


    Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

    Job SummaryWe are seeking a highly experienced UX Researcher to join our globally distributed AI department in the EMEA region. As a UX Researcher at Sitel Corp., you will play a crucial role in shaping the future of Customer Experience (CX) and driving the success of our GenAI-powered products by understanding user needs, behaviors, and pain points.Primary...